Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Clifton J.

Role: Sales Marketing
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

It tracks all product development needs

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

This software's efficient performance in the areas of workflow management and user interface design for applications and websites has made a significant impact on my daily life. The task itself is interesting enough that I'm not getting tired doing it.

What is your favorite aspect of this product?

Jira's sprint board is useful since it shows at a glance where a given task stands in the overall product development process. If it is turned on, it will automatically refresh the status of every ticket, which will give users access to information that is current at all times.

What do you dislike most about this product?

Integrating Jira tickets into an Excel export or a OneDrive excel file is time-consuming and not as seamless as we'd like. In order to obtain the bulk of tickets, we must repeatedly reload the link.

What recommendations would you give to someone considering this product?

There are a number of issues. Jira is the solution; it allows us to keep tabs on even the tiniest of requirements across the whole product development lifecycle, while also giving upper management a bird's-eye view of the development team's progress.

Pros

Enables Productivity
Efficient Service
Security Protects
Helps Innovate

Charan Teja O.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Best project management tool available in market

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is well integrated with most of the products that are essential in software. Be it code base, pipelines, communicators, documentation etc. Having many integrations, Jira is the go to tool for any team.

What is your favorite aspect of this product?

The flow of the boards supports customization, allowing teams to fulfill their custom requirements

What do you dislike most about this product?

The product is very well designed, that I didn't notice any feature that dislike about.

What recommendations would you give to someone considering this product?

Jira supports Cloud offering which is easy to implement and also provides basic offering which is free of cost. Give a try to explore and benefited

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christi L.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Get Organized Now!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It allows you to manage your project individually to an extent, even on company-managed projects. Clean design and easy customizations.

What is your favorite aspect of this product?

Very east to share and collaborate, notifications are timely and easy to manage via email and in-app notifications.

What do you dislike most about this product?

I would like more customization options for the tiles and board. I like to organize things by color so you can see what's what at a glance, I have to do a lot of clicking to see things with Jira.

What recommendations would you give to someone considering this product?

It definitely gets the job done, easy to use company-wide and easy to learn.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Clifton J.

It tracks all product development needs

Likeliness to Recommend

Pros

Charan Teja O.

Best project management tool available in market

Likeliness to Recommend

Pros

Christi L.

Get Organized Now!

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support