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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Retainer Management

83

Document Management

83

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of IT Administration

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Mohammad A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Jira: Powerful Agile Tool.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira software provides robust reporting and analytics tools, allowing teams to track progress, identify bottlenecks, and make data driven decisions. This emphasis on data visibility contributes to effective project management. Jira's popularity has led to large and active user community. Jira allows users to customize workflows, fields and screens etc. but others has provides less features compare to jira software.

What is your favorite aspect of this product?

Jira's robust issue tracking capibilities are valued by users who needs to manage bugs, taks and other work items in detail. Assigning, prioritising, and tracking progress effectively helps development team stay on top of potential roadblocks and ensure quality delivery. This provides wide range of integrations with developer tools.

What do you dislike most about this product?

Compared to simpler project management tools, Jira's extensive features and customization options can be overwhelming for new users. While offering reporting features, jira might not provide the most comprehensive reporting functionalities compared to some dedicated project management tools. And the free plan has restricted features and user limits. Overall, Jira is powerful tool, but it's not perfect for everyone.

What recommendations would you give to someone considering this product?

Be prepared for an initial learning curve due to Jira's extensive features. And take a advantage of the free trial to test jira's features and see if it fits your team needs. And also don't try to over customize jira initially.

Pros

  • Trustworthy
  • Inspires Innovation
  • Client's Interest First
  • Includes Product Enhancements

Gaurav C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

A great product to manager your projects

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its highly customizable issue tracking and project management capabilities, offering robust workflows, agile planning tools, and extensive integration options. Its flexibility allows teams to adapt to various development methodologies seamlessly, while its intuitive interface fosters collaboration and transparency. Additionally, Jira's large ecosystem of plugins and add-ons further extends its functionality, making it a versatile choice for teams across different industries and project types.

What is your favorite aspect of this product?

One of my favorite aspects of Jira is its flexibility and customization options. I appreciate being able to tailor workflows, issue types, and dashboards to fit the specific needs of my team and project. Additionally, the extensive range of plugins and integrations available allows me to enhance productivity and streamline processes further, making Jira a powerful tool for managing software development projects.

What do you dislike most about this product?

The extensive customization options and features can be overwhelming initially, leading to a steep learning curve for team members. Additionally, while Jira is highly flexible, managing complex configurations and workflows can sometimes be cumbersome and require careful planning to avoid confusion or inefficiencies.

What recommendations would you give to someone considering this product?

For those considering Jira, I recommend starting with the basics, utilizing available resources for learning, and planning customization thoughtfully. Invest in training and support for better utilization, and don't hesitate to experiment and iterate to optimize its usage for your team's needs.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Amit B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is fully customizable, has several integrations. It has customizable workflows, seamless collaboration capabilities. Its user-friendly interface simplifies task tracking, issue management, and agile development processes, helps me to efficiently plan, track, and deliver projects. And the cost is also reasonable.

What is your favorite aspect of this product?

jira provides you to track the progress of the sprint/milestone. user can easily create the bug and defines the prioriity , severity of the ticket in it. user can add the description as well as the attachment for the same. User can use filters for search of the old tickets , users can see the open issues , reported issues, active sprints etc in the jira software.

What do you dislike most about this product?

It is not suitable for medium sized teams because of the cost. It is free for up to 10 users in a team, but if there's like 13 members in a team, you have to pay for each member. So it is suitable only if you are a small team or a corporate. Also sometimes there are crashes when having lots of automation rules, but that's not something critical. What I also don't like is that there are several different versions of the software and it is sometimes hard to find a solution or a tutorial for specific things as in your version it may not work as described.

What recommendations would you give to someone considering this product?

Keeps track of all the tasks assigned to team and the status tracking is also easy in JIRA. Can easily check for updates in the task and notification emails are sent from JIRA if there are any changes or comments added in the tasks.

Pros

  • Reliable
  • Efficient Service
  • Altruistic
  • Generous Negotitation

Cons

  • Under Delivered

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