Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Divya V.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Jira is a fantastic management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has several features and capabilities that differentiate it from other similar products: Customizable workflows: Jira offers highly customizable workflows that can be tailored to match the specific needs of a team or project. This allows teams to adapt the tool to their own unique processes and work styles. Integration capabilities: Jira has a wide range of integration capabilities with other tools and services, such as GitHub, Slack, and Confluence. This allows teams to create a seamless workflow between different systems. Reporting capabilities: Jira provides wide range of reporting capabilities .

What is your favorite aspect of this product?

its flexibility and customizability, integration capabilities with other tools, support for agile methodologies, and reporting capabilities.

What do you dislike most about this product?

Limited customization options for certain features.. Limited search functionality, making it difficult to find specific items. Lack of transparency in the product roadmap and feature development process. Limited support for non-technical teams or projects outside of software development.

What recommendations would you give to someone considering this product?

If considering Jira as a project management tool, it's important to evaluate the team's specific needs and workflows to ensure it's the right fit. Starting small and investing in training can help overcome the steep learning curve and overwhelming interface. Customizing the tool to match the team's processes can help maximize its effectiveness. However, it's worth considering potential drawbacks such as high cost for large teams or limited customization options for certain features. Ultimately, Jira can be a powerful tool for agile development teams, but it's important to carefully evaluate its suitability for your team and use case.

Pros

Effective Service
Altruistic
Includes Product Enhancements
Reliable

Trinh N.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Highly efficient!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is easy to use and highly efficient.

What is your favorite aspect of this product?

Ability to be agile

What do you dislike most about this product?

Ability to make changes -- only allowed by admin it seems

What recommendations would you give to someone considering this product?

Great for using for Scrum and Agile purposes

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

Ashlee L.

Role: Industry Specific Role
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Great product but needs more customization

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Better suited for larger organizations 10K+

What is your favorite aspect of this product?

roadmap planning

What do you dislike most about this product?

lack of customization and ease of updating epics/stories/capabilities

What recommendations would you give to someone considering this product?

if your organization is more complex, this is great tool to use.

Pros

Continually Improving Product
Enables Productivity
Helps Innovate
Reliable

How We Deliver

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Divya V.

Jira is a fantastic management tool.

Likeliness to Recommend

Pros

Trinh N.

Highly efficient!

Likeliness to Recommend

Pros

Ashlee L.

Great product but needs more customization

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support