Jira Customer Reviews 2026 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Helps Innovate

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Kyle R.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Exploring Jira for Construction Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What sets Jira apart from other project management software is its robust customization options and flexibility. Unlike traditional project management tools, Jira is highly configurable, allowing us to tailor workflows, issue types, and dashboards to match our unique project management processes.

What is your favorite aspect of this product?

We use Jira to create and manage project tasks, assign responsibilities to team members, and track progress across various construction projects. Jira's agile project management features allow us to adapt to changing project requirements and prioritize tasks effectively, ensuring that project timelines and deliverables are met consistently.

What do you dislike most about this product?

The initial setup and configuration of Jira can be complex, requiring dedicated resources and expertise to implement effectively.

What recommendations would you give to someone considering this product?

As a project manager, I appreciate how Jira can be adapted to support various project methodologies, including agile, waterfall, and hybrid approaches. The ability to create custom dashboards and reports provides valuable insights into project progress and performance, empowering our teams to make data-driven decisions and optimize project outcomes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ayush K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Superb tool for Project Management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has more compatibility compared to other products and it provides a lots of features like user story assignment to the employees.

What is your favorite aspect of this product?

In Jira developer and tester can work together and can assign the user story as per story points decided.

What do you dislike most about this product?

The User interface could be more better.

What recommendations would you give to someone considering this product?

Jira has widely open in a companies for project management, You can consider this as your project management tool.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Chirag T.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Excellent Product for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Unlike other tools, 1) Jira is easy to learn, use and implement 2) Jira supports for agile methodologies. 3) Jira is good in tracking issues and workflows

What is your favorite aspect of this product?

1) Ease of use 2) Easy integration with other tools 3) Support for agile techniques 4) Provides insights around team's velocity and productivity

What do you dislike most about this product?

1) Cost can be reduced a little 2) Customisable dashboard creation is not supported

What recommendations would you give to someone considering this product?

Definitely, a go to product to start with the project management tool journey.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

How We Deliver

Events

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Kyle R.

Exploring Jira for Construction Teams

Likeliness to Recommend

Pros

Ayush K.

Superb tool for Project Management

Likeliness to Recommend

Pros

Chirag T.

Excellent Product for Project Management

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Project Invoicing and Accounting Integration

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support