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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Chiru Kumar R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Smart task handling tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira boasts a large user community and comprehensive documentation making it easier to troubleshoot and learn best practices. It also offers professional support for users. Jira is one of the Atlassian products so it can easily integrate with other Atlassian products such as Trello and Bitbucket. Additionally, Jira provides extensive customization options like tailoring workflows, issue types, etc.

What is your favorite aspect of this product?

With the support of methodologies such as Scrum and Kanban, Jira offers versatility to meet a wide range of project management requirements. Users utilize Jira to plan, track, and manage agile software development projects.

What do you dislike most about this product?

Jira throws too many notifications, and it is overwhelming. This leads to missing important updates. Jira incurs high costs for advanced features and add-ons. New users face challenges and quite complexity at the initial stage of using the tool.

What recommendations would you give to someone considering this product?

Organizations that want to track bugs, tasks, and issues while developing applications can consider this product.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Nayan S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Strong, but limited reports.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is different because it lets you customize how you manage projects, works well with other Atlassian tools, and is great for Agile teams. It also has a lot of plugins to add more features and can scale up for big teams and projects.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility in customizing workflows. It allows teams to set up processes that match their specific needs, which makes it adaptable for different projects and industries.

What do you dislike most about this product?

What I dislike most about Jira is that it can be complicated to use at first, especially for new users. The interface can feel overwhelming, and some advanced features require extra plugins or a learning curve to fully understand.

What recommendations would you give to someone considering this product?

If you're considering Jira, I'd recommend starting with a small project to get familiar with its features since it can feel complex at first. Take advantage of Jira's tutorials and documentation, and explore the plugins to customize the tool for your team's needs. It’s especially great if you're using Agile methodologies like Scrum.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

SAYAN J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Group project management With jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira scrum and kanban capabilities make it better than asana for agile project management.

What is your favorite aspect of this product?

Insight asset management integrates with jira to track and manage assets and configuration items.

What do you dislike most about this product?

Native support for non software project management tasks may require additional tools or connectors.

What recommendations would you give to someone considering this product?

Development teams need a strong issue management and project tracking solution. For large projects with many linkages and operations that demand careful monitoring and management.

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Client's Interest First

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