Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Andrew N.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Powerful project management for developers

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is distinguished from other project management platforms by many plugins and extensions available on the Atlassian Marketplace. These extra options enable us to customize and tailor Jira to our specific requirements. Jira provides exceptional flexibility to address the challenges of our development team, from agile project management to workflow automation. This adaptability has enabled us to streamline our processes and adapt as our company grows.

What is your favorite aspect of this product?

Jira's integration with popular version control tools such as Git is one of my favorite features. This seamless integration simplifies collaboration and tracking changes to our source code. Furthermore, Jira provides clear visibility into tasks, allowing us to easily assign and track project progress. We can tailor Jira to our development methodology thanks to the ability to customize dashboards and workflows, which improves efficiency and communication within the team.

What do you dislike most about this product?

I should point out, however, that Jira updates may cause compatibility issues with existing plugins, customizations, or integrations. We've had a few issues when upgrading Jira and discovering that certain plugins or integrations no longer work properly. This is inconvenient and necessitates more time and effort to resolve compatibility issues.

What recommendations would you give to someone considering this product?

In general, I would recommend Jira to other development teams at similar companies to ours. Its extensive range of plugins and extensions in the Atlassian Marketplace allows it to be tailored to the specific needs of each team. Integration with version control tools such as Git is a huge benefit for any development team. Although updates can be challenging, the overall benefits of Jira far outweigh the occasional challenges. Jira has helped us streamline our processes and improve collaboration on our development team, and I am confident that it will help other teams in the same way.

Pros

Continually Improving Product
Efficient Service
Helps Innovate
Reliable

Rúben R.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Project managment to next level

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Modularity

What is your favorite aspect of this product?

There are always a new module to do something

What do you dislike most about this product?

the overall cost and learning curve

What recommendations would you give to someone considering this product?

not for basic usage

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lisa S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Has more features than say Wrike

What is your favorite aspect of this product?

Ability to see tasks and prioritisation as well as what other people are working on

What do you dislike most about this product?

UI and UX can be better -- can be more intuitive and seamless navigation

What recommendations would you give to someone considering this product?

Depends on the industry

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Andrew N.

Powerful project management for developers

Likeliness to Recommend

Pros

Rúben R.

Project managment to next level

Likeliness to Recommend

Pros

Lisa S.

Great product

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support