Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Harsh G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Best tool for task and project management!!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira platform has features including built-in reports and dashboards which offer valuable insights into project progress, team performance, and workload distribution. The ability to visualise data through gantt charts and graphs allows us to identify trends, bottlenecks, and areas for improvement.

What is your favorite aspect of this product?

I feel JIRA is a great tool for teams of all sizes, and helps them stay organised and productive during all the stages of the project development cycle. By properly utilising it, one can save a lot of time on tracking progress, assigning tasks, monitoring deadlines etc.

What do you dislike most about this product?

UI/UX can be more smooth. Sometimes the files don't get attached to the ticket first time and throws error.

What recommendations would you give to someone considering this product?

Would definitely recommend this product to anyone looking to reduce the time in tracking the tasks and managing teams. We can easily track our projects and deadlines and visualise the same on a timeline.

Pros

Continually Improving Product
Effective Service
Altruistic
Over Delivered

Sahil R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Awesome agile scrum management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The way you can structure and plan your project using JIRA. You can see what tasks other people on your team are working on so you're in sync with them. You can create tasks with priorities. It helps the managers and other devs to plan things accordingly.

What is your favorite aspect of this product?

Super useful JQL(Jira Query Language) which makes finding the relavant issues super fast, it also has saved filter option whihc you can use to filter issues with multiple criteria and save them and next time, you just need to use the saved filters to see all the filtered issues(ie issues which are assigned to you in a specific project but not marked as done)

What do you dislike most about this product?

Sometimes gets very, very slow and buggy and also if it were available as an app, that would be awesome so that it can also be used on various devices to manage agile-based projects.

What recommendations would you give to someone considering this product?

JIRA is helping me and my team manage Agile-based deliverables seamlessly, and we can track all the deliverables from requirement management to epics to stories to test cases in one place, which we were doing in an Excel sheet. So, using JIRA saves us a lot of time, and all of this has become accurate and easy to manage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kushagra A.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Best tool to manage lifecycle of Software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Ease of use

What is your favorite aspect of this product?

Status of an issue can be updated very easily hence whole team can be aware of the progress of any issue

What do you dislike most about this product?

Its the best product management tool, I do not have much to comment here

What recommendations would you give to someone considering this product?

Best software to manage big project and big team of Developers

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Harsh G.

Best tool for task and project management!!

Likeliness to Recommend

Pros

Sahil R.

Awesome agile scrum management tool.

Likeliness to Recommend

Pros

Kushagra A.

Best tool to manage lifecycle of Software

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support