What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Resource Management
Time & Expense Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Nirmesh S.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Project-driven application boosting productivity.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira follows a very good agile approach and helps achieve tasks/projects in a timely manner where we can plan, decide and implement the project with the team, delegate the work as needed, and track the progress.
What is your favorite aspect of this product?
Easy to use and helping stay aligned with business timelines and deliverables. The integration is also phenomenal with other CRM applications.
What do you dislike most about this product?
The JIRA mobile application has a lot of limitations in terms of updating the tasks and stories that we define.
What recommendations would you give to someone considering this product?
If you want to track any product or project, JIRA is one of the finest agile approach methodologies to work on.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Rahul K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful but complex for new users.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.
What is your favorite aspect of this product?
One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.
What do you dislike most about this product?
One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.
What recommendations would you give to someone considering this product?
For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.
Pros
- Performance Enhancing
- Saves Time
- Client Friendly Policies
- Fair
Shahzad M.
- Role: Vendor Management
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Jira is a powerful tool for project management
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out for its robust customization, agile-focused workflows, and extensive integration options, making it ideal for software development and project tracking.
What is your favorite aspect of this product?
The ability to customize workflows and dashboards to fit specific team needs is a standout feature of Jira.
What do you dislike most about this product?
Jira can be complex and overwhelming for new users, with a steep learning curve and occasional performance issues in large-scale projects.
What recommendations would you give to someone considering this product?
Start with predefined templates to simplify setup, invest time in learning customization options, and integrate it with your existing tools for seamless workflows.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Effective Service