Jira Customer Reviews 2025 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

94

Product Experience

91

Negotiation and Contract

93

Conflict Resolution

91

Strategy & Innovation

93

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 91%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Helps Innovate

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Product Management

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Application Lifecycle Management

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Jira Reviews

Samson A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Powerful Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Highly Customizable Workflows Built for Agile Teams Strong Developer Tool Integrations

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and ability to customize workflows to match almost any team's process. Whether you're managing software sprints, marketing campaigns, or customer support, Jira lets you define your own issue types, statuses, automation rules, and permissions—making it incredibly adaptable for teams of all kinds.

What do you dislike most about this product?

I dislike that it can be to complex for creative workflows and wish it was as seamless as development workflows. This would help bring everyone together as it works so well for our Dev. Team however it's not used by everyone in Marketing

What recommendations would you give to someone considering this product?

Start small and customize gradually. Jira is powerful but can feel complex at first—so begin with basic workflows, learn how issues and boards work, and then add custom fields, automations, and reports as your team gets comfortable. Also, involve both technical and non-technical team members to make sure it fits everyone’s needs.

Pros

Helps Innovate
Trustworthy
Effective Service
Caring

Diego R.

Role: Consultant
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Great tool for task management

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

workflows are very customisable

What is your favorite aspect of this product?

workflows and their possibility to automate tasks

What do you dislike most about this product?

difficulty to integrate with other tools

What recommendations would you give to someone considering this product?

use a vendor that can customise the tool for you

Pros

Reliable
Trustworthy
Caring
Saves Time

Sreekesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Efficient tool for managing tasks and team project

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to use with flexible workflows and boards.It’s great for tracking tasks and managing team projects in one place.

What is your favorite aspect of this product?

I like how Jira keeps everything organised from tasks to bugs to timelines. It makes it easy to see what everyone’s working on and stay on track.

What do you dislike most about this product?

Sometimes Jira can feel a bit overwhelming with too many features, especially for new users, but it gets easier with regular use.

What recommendations would you give to someone considering this product?

Take some time to explore the features and customize workflows to fit your team's needs. Start simple, and gradually use more features as you get comfortable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Samson A.

Powerful Project Management Tool

Likeliness to Recommend

Pros

Diego R.

Great tool for task management

Likeliness to Recommend

Pros

Sreekesh S.

Efficient tool for managing tasks and team project

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Email Synchronization & Tracking

Quote to Project Conversion

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support