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What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
89 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Translation
Workflow Processing
Learning and Adaptability
Natural Language Processing
Personalized Service
Integration With CRM
Scheduled Availability
Multi-channel
Leads Generation
Wayfinding
Knowledgebase
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Hubspot Live Chat Reviews
Clare J.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Aug 2024
A Real-Time Remedy: HubSpot Live Chat Connects Us.
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
What truly sets HubSpot Live Chat apart is its ability to integrate seamlessly with our existing CRM and marketing tools, creating a unified platform where every conversation, no matter how brief, is tracked and followed up on effectively.
What is your favorite aspect of this product?
the ability to route conversations to the right team member based on the visitor’s profile and behavior. For instance, if a visitor has already interacted with our educational content or attended a webinar, the chat can automatically be directed to someone who’s knowledgeable about that specific area.
What do you dislike most about this product?
The chat interface, while generally intuitive, can occasionally feel a bit clunky.
What recommendations would you give to someone considering this product?
Hubspot Live Chat has allowed us to provide immediate support and information to healthcare professionals, fostering stronger relationships and ensuring that our products are understood and used correctly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
![](https://cdn.softwarereviews.com/production/profile_image/2162227/original/2162227.jpg?1724503265)
Avinash G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy to use and good service for development
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Fast response and real time processing for development
What is your favorite aspect of this product?
The sales and coustomer services I really like that services
What do you dislike most about this product?
Nothing to dislike but pricing factor mat occur but it's okay will using for development
What recommendations would you give to someone considering this product?
I'll share to all my colleagues to use it once
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/1917320/original/1917320.jpg?1708974211)
Aakash S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Hubspot chatbot
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
It integrates well with other hubspot ecosystem.
What is your favorite aspect of this product?
Smooth integration with other hubspot ecosystem and the UI of chatbot
What do you dislike most about this product?
More policy oriented feature and internal alerts could be great.
What recommendations would you give to someone considering this product?
If you are using hubspot crm you should try the hub spot marketing hub.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Less Caring