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Chatbots Software

Chatbots

What is Chatbots Software?

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

Common Features

  • Scheduled Availability
  • Voice or Text Input
  • Wayfinding
  • Natural Language Processing
  • Application Programming Interface
  • Leads Generation
  • Integration With CRM
  • Workflow Processing
  • Personalized Service
  • Learning and Adaptability
  • Knowledgebase
  • Multi-channel
  • Translation

Top Chatbots Software

2023 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 13
Next Award: Jul 2024

Top Chatbots Software 2024

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Intercom

Intercom

Composite Score
9.1 /10
CX Score
9.4 /10

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Scorecard
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Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Enables Productivity
Badge Winner
Badge Winner
Composite Score
9.0 /10
CX Score
9.3 /10

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
Badge Winner
Badge Winner
Composite Score
8.8 /10
CX Score
9.0 /10

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

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Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service
Badge Winner
ManyChat

ManyChat

Composite Score
8.4 /10
CX Score
8.4 /10

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

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Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy
Composite Score
8.1 /10
CX Score
8.0 /10

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

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Pros

  • Respectful
  • Saves Time
  • Enables Productivity
  • Efficient Service
Composite Score
8.1 /10
CX Score
8.5 /10

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

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Pros

  • Saves Time
  • Reliable
  • Security Protects
  • Respectful
Birdeye

Birdeye

Composite Score
8.1 /10
CX Score
8.3 /10

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Scorecard
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Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
Badge Winner
Badge Winner
Composite Score
8.0 /10
CX Score
8.3 /10

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
Badge Winner
Badge Winner
Composite Score
7.9 /10
CX Score
8.1 /10

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

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Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Fair
Landbot

Landbot

Composite Score
7.8 /10
CX Score
8.0 /10

Engage leads, capture data and personalize client journeys in real-time.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing