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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Personalized Service
Leads Generation
Multi-channel
Scheduled Availability
Knowledgebase
Application Programming Interface
Learning and Adaptability
Voice or Text Input
Wayfinding
Integration With CRM
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Birdeye Reviews
SURAJ T.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2025
Review_Birdeye_Highly_Recommended
Likeliness to Recommend
What differentiates Birdeye from other similar products?
24/7 customer support, its ability to handle the queues and the queries is commendable. This chatbot mayu be used to business marketing purpose, lead generation and advertisement. Follow ups with the cross functional teams and follow ups may be taken up by the chatbot. It may also provide the data driven insights which is fantastic. It is easy to implement and use. Easy to understand too.
What is your favorite aspect of this product?
This chatbot mayu be used to business marketing purpose, lead generation and advertisement. Follow ups with the cross functional teams and follow ups may be taken up by the chatbot. It may also provide the data driven insights which is fantastic. It is easy to implement and use. Easy to understand too.
What do you dislike most about this product?
Nothing of this sort
What recommendations would you give to someone considering this product?
This is highly recommendable for business purpose to automate the time taking low job tasks.
Pros
- Unique Features
- Effective Service
- Respectful
- Client Friendly Policies
HEMANT KUMAR K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great for managing reviews, but a bit pricey.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is different because it makes it easy for businesses to manage reviews, improve their online reputation, and talk to customers all in one place. It’s simple to use and helps collect feedback to keep customers happy.
What is your favorite aspect of this product?
My favorite thing about Birdeye is how easy it makes managing customer reviews and feedback. It helps improve online reputation and keeps everything organized in one place.
What do you dislike most about this product?
Birdeye is that it can be expensive for small businesses. Some advanced features might also feel a bit overwhelming to use at first.
What recommendations would you give to someone considering this product?
If you’re considering Birdeye, start by using its basic features to see how it fits your needs. Make sure to check the pricing and see if it’s within your budget. It’s a great tool if managing reviews and improving your online reputation are important to you.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Inspires Innovation
Goutam J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great features, but complex setup.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye stands out because it combines customer reviews, messaging, and business insights into one platform, making it easy for businesses to manage their online presence and customer interactions.
What is your favorite aspect of this product?
My favorite aspect of Birdeye is how it brings together reviews, messaging, and analytics in one place, making it simple to manage and improve customer relationships.
What do you dislike most about this product?
Birdeye is that it can be overwhelming at first due to the range of features, making it a bit tricky to set up and navigate for new users.
What recommendations would you give to someone considering this product?
If you're considering Birdeye, it’s great for managing reviews and customer interactions, but be ready to spend some time learning the platform and setting up all its features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
