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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Kashish P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Google Analytics- A tool to analyze web traffic

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics provides you a way to analyze the web traffic hitting your website. It gives you insights on the traffic coming to your website like the number of visitors visiting the site, the browsers from which the hit is coming, the pages which are being accessed on a large scale, session duration, bounce rate, site being searched from search engine or user coming to site directly. All these and more analysis is provided by Google through this product.

What is your favorite aspect of this product?

Google Analytics provides an excellent dashboard giving all statistics on the website traffic. It is easy to implement. One needs to create an account in Google Analytics for using the service. Google provides you with a script that needs to be embedded in the webpage so that the Google crawlers starts functioning and tracking the web traffic.

What do you dislike most about this product?

The Google Analytics platform is very useful and has no disadvantages. People can track how their website is being used and take business decisions. Google Analytics is a web based service and requires web connectivity for its usage.

What recommendations would you give to someone considering this product?

I would surely recommend others to use Google Analytics

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Justin B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Amazing analytical tool!

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Google Analytics displays real-time user data such as user behavior, location, time spent on a page, and device (mobile or desktop). It also saves analytics information, such as how many users visited my site in a given period. It also keeps information such as where the visitor came from to visit my site (e.g. Organic or Social); I can also see how much of my traffic came from organic sources and how much came from other sources.

What is your favorite aspect of this product?

Google Analytics is the best tool for understanding my website traffic. The platform gives detailed information on the number of visitors, demographics, and online conduct. Custom reporting allows me to build personalized reports based on my individual goals and KPIs. Google Analytics is a must-have tool for everyone who wants to maximize the potential of their website or online business.

What do you dislike most about this product?

There are too many configuration options available for Google Analytics, and I couldn’t find any documentation by Google for beginners, so it may be a little complicated for beginners, though they have a pretty good support team that offers support via live chat, email, and phone support and can help with the configurations.

What recommendations would you give to someone considering this product?

For performance marketers like myself, Google Analytics delivers important insights. It allows me to track and analyze user behavior on our websites, as well as gauge engagement levels and find areas for improvement. The ability to create targets and track conversions enables me to effectively measure the success of my marketing activities. I like the versatility and customization possibilities, such as the ability to build up custom events and track certain user flows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Andrea I.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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