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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Hiren R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent method for accurate data analysis

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The platform allows us to monitor user activity in real time, allowing us to fine-tune our growth and marketing initiatives as needed. We rely heavily on it to learn about the background of our online consumers. It allows us to check if the post had any effect, so we can see how well the promotion worked.

What is your favorite aspect of this product?

The reports are a great feature that makes data visualization a breeze, and I can speak from experience as a Google Analytics user. The fact that it is compatible with all of Google's other products is a huge plus, as it allows us to streamline our processes and save time by connecting to other services and using them simultaneously. You can control the process from the moment a person sees your site, thanks to the attribution section, which shows us the user's path for each conversion and provides pertinent data about those people, such as the mobile phone used.

What do you dislike most about this product?

Can be difficult to understand and modify at first, so I'd like to be able to incorporate certain definitions.

What recommendations would you give to someone considering this product?

We have been using this platform for some time, and it has helped us a lot in making decisions to improve our company. It is essential for companies or organizations that want to track and be aware of how users or customers interact with website content. It allows you to analyze what needs to be changed to improve service delivery. Although it can be a bit difficult to enter and track information, it is highly recommended and definitely a worthwhile solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Fahad K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Freemium Google Analytics Amazing.

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

The initial integration for basic user data points is seamless, either through Google Tag Manager or manual placement of the GA pixel on every page. Being part of the Google ecosystem enhances its integration with other Google products, such as Ad Manager and Google Optimize for detailed AB test insights.

What is your favorite aspect of this product?

What I appreciate most about GA is its ability to delve deep into traffic analysis, user journeys, and session durations. Connecting with Search Console allows me to understand the search queries bringing users and the keywords ranking for my pages, optimizing my website for increased traffic and revenue.

What do you dislike most about this product?

There is nothing major I dislike about Google Analytics.

What recommendations would you give to someone considering this product?

From conversion tracking to real-time traffic monitoring and funnel visualization, GA offers a comprehensive suite of tools. The ease of integration with Google Tag Manager further extends its capabilities, making it a go-to solution for various analytical needs.

Pros

  • Reliable
  • Inspires Innovation
  • Respectful
  • Acts with Integrity

Mohamad R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Empowering Insights with Room for Advancements

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics caters to a broad spectrum of users, accommodating both small business owners and large organizations alike. Its versatility makes it accessible and beneficial for users with varying scales of operations. Moreover, the platform's ease of implementation is supported by numerous helpful websites, ensuring a straightforward and user-friendly onboarding process for businesses of all sizes.

What is your favorite aspect of this product?

The availability of a free version makes Google Analytics an accessible choice for users seeking cost-effective analytics solutions. Additionally, its seamless integration with Google Ads enhances its utility, providing a cohesive experience for users managing online advertising campaigns.

What do you dislike most about this product?

While I found Universal Analytics to be somewhat inflexible, the introduction of GA4 has successfully addressed this concern. The enhanced flexibility in GA4 has notably improved the user experience, providing a more adaptable and customizable analytics platform.

What recommendations would you give to someone considering this product?

Exploring the features and user interface of Google Analytics is made convenient with the availability of the free version. Google provides excellent support through instructional YouTube videos, offering valuable guidance on how to initiate and make the most of the platform.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

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