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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Reynaldo U.

  • Role: Operations
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent working tool

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

My perspective indicates that one of the elements that stands out in relation to other similar software is the interface of this software. This interface makes the software very easy to use; the display and graphing tools, the traffic analysis of our business pages and social networks are very outstanding.

What is your favorite aspect of this product?

One of the elements that I like the most about this software is the metrics. Thanks to this great quality that only Google Analitycs offers me, I can interact with important data such as traffic on our main website of the company, measure trends, know how long our customers browse our site, the services they consume and the demands they make us; Another valuable element is how the software creates a lot of fields, which I use as variables susceptible to analysis, based on this, along with the APIs Framework, I create advertising campaigns of benefit to our company.

What do you dislike most about this product?

The only thing I dislike a little when using this software is the customer service. Usually when I have a problem using the software, I want to talk to one of the google call center, but most of the time they forward the calls, or send you to their FAQ section, in which, in most cases, I can't solve the problem.

What recommendations would you give to someone considering this product?

Despite the drawbacks I mentioned above, I must be fair; Google Analytics is one of the best software I have used in my work environment, to such a level that it has improved my professional relationship, since I can review one of the most important elements in my company, which is the interaction of our customers with advertising campaigns, web pages, events and products. In addition to this, I must add that I recommend this software because it will provide you with important data to build advertising campaigns that improve business productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pralabh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Good for Analytics with a lot of Features!

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It covers a vast area for analytics like social media analytics, web analytics, and all.

What is your favorite aspect of this product?

Social media and web analytics features.

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Must try this tool, helps a lot in social media and web analytics

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tauseef S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Great analytics, but complex to use.

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The major distinguishing factor of Google Analytics is that it has a free version and can calculate all the basic analytics. It has layers of data analysis so that you can look into anything.

What is your favorite aspect of this product?

The best thing about Google Analytics is that it's free. It collects data and processes it in the background. You can integrate it with other apps to save additional work and time. It provides advanced functionality so you can track customer's data.

What do you dislike most about this product?

Social media data is not reliable and also not real-time. It is very complex to use and has a very high learning curve. The security policy is very vague.

What recommendations would you give to someone considering this product?

Overall, Google Analytics is very efficient and can be used to manage the digital presence and reach. It is a bit complex to use but once you get used to it is a great tool for analytics. Also, set up UTM codes for specific pages that you want to track on your website. This would be quite useful.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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