Google Analytics Customer Reviews 2024

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Strategy and Innovation
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

10 Top Rated Features

2023

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

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Customer Intelligence

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A/B Testing

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Google Analytics Reviews

Rishabh S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Google Analytics Data for Marketing & Website ROI

Likeliness to Recommend

7 /10

What differentiates Google Analytics from other similar products?

- Shows the time on site, time on page, and bounce rate, to determine the value of pages and content - It helps you to set up milestones to analyze which campaigns were effective. - A/B Testing of website

What is your favorite aspect of this product?

Ability to enable detailed metrics through action tracking.

What do you dislike most about this product?

It can be difficult to navigate intuitively because there are a number of features that don't make sense for normal and average users and there is not much detailed documentation about these extra features.

What recommendations would you give to someone considering this product?

If you want something that is free and shows simple statistics really well without much setup requires, Google Analytics does a great job of that. It is quick and easy to set up. To do more advanced tracking of funnel steps or e-commerce behaviour it takes a little more time and effort to set up.

Pros

Generous Negotitation
Transparent
Helps Innovate
Performance Enhancing

Cons

Less Effective Service
Less Efficient Service
Wastes Time

ANjali G.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Analytics made convenient

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Interesting visuals, like time series, pie charts, website flow visuals

What is your favorite aspect of this product?

Flexibility, especially with site tagging

What do you dislike most about this product?

The UI is a little clunky, and I always have to spend a second trying to remember how to find the data I'm looking for I would like to see some more customization options when it comes to reporting and setting up custom reports.

What recommendations would you give to someone considering this product?

Some more customization options when it comes to reporting and setting up custom reports would make Google Analytics more attractive and user-friendly. Also, a good training guide on Google Analytics is needed as the software learning takes a lot of time.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

nancy J.

Role: Industry Specific Role
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Simple analytics tool but powerful

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics are the leaders when it comes to web analytics and will provide you with the useful data that you want to analyze.

What is your favorite aspect of this product?

Its simple to connect Google Analytics to your site and then manage all the details from the dashboard.

What do you dislike most about this product?

Nothing much because Google Analytics delivers what it promises to do.

What recommendations would you give to someone considering this product?

I recommend to use Google analytics to track your website

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Google Analytics

What is Google Analytics?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Analytics Ratings

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

Customer Intelligence

A/B Testing

Google Analytics Reviews

Rishabh S.

Google Analytics Data for Marketing & Website ROI

Likeliness to Recommend

Pros

Cons

ANjali G.

Analytics made convenient

Likeliness to Recommend

Pros

nancy J.

Simple analytics tool but powerful

Likeliness to Recommend

Pros

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Title

Feature Ratings

Audience Segmentation

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Search Engine Optimization

Customer Value Analysis

Customer Journey Modelling

Social Media Analytics

API Framework

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support