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Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Conversion Analysis

86

Audience Segmentation

85

Audience Demographics

85

Paid Search Integration

85

Device and Browser Analytics

85

Search Engine Optimization

84

Customer Value Analysis

84

Data Visualization

84

AI Tools

83

Social Media Analytics

83

Customer Journey Modelling

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Ease of IT Administration

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Ahmet Burak B.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Must Have for Digital Marketers

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

I think GA is unmatched by any of its competitors in any comparison.

What is your favorite aspect of this product?

I like majority of the tools and the aspects but most importantly the CLTV calculation

What do you dislike most about this product?

I do not like why they removed goals in GA4, it's confusing now

What recommendations would you give to someone considering this product?

I'd recommend to get to know the GA4 because it's fundamentally different that Google Analytics Universal

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Caring

Richard P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2023

Best Websites Monitoring Data

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

I have not used other similar products so If I am going to compare for me google analytics provide accurate analytical data for my website's, I can monitor how the performances of my websites are doing well.

What is your favorite aspect of this product?

I like the visual representation of Google Analytics the data are well organized to see. I can easily track the performance of my conversions. And they provide notification's when this software is updating.

What do you dislike most about this product?

So far nothing I can say, For this is accurate for my websites data

What recommendations would you give to someone considering this product?

If you are looking for accurate websites data Google analytic provides good features and visual presentations. You can integrate your websites easily providing proper information's. You can trac and monitor the performance of the websites easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

KEMAL T.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic for Web Analytics

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

It's bread and butter for performance planner like us and there is no alternative to match it.

What is your favorite aspect of this product?

Especially allowing A&B tests via GA4 is simplifying everything for us

What do you dislike most about this product?

It's becoming unsustainably expensive for some businesses.

What recommendations would you give to someone considering this product?

After the migration completed in at the end of June, I would recommend everyone to learn more about GA4

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

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