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Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

87

Device and Browser Analytics

87

Audience Demographics

86

Paid Search Integration

86

Conversion Analysis

86

Data Visualization

86

Search Engine Optimization

86

Customer Value Analysis

85

Customer Journey Modelling

83

Social Media Analytics

83

API Framework

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Implementation

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Free and awesome.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sitanshu M.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Best Analytics Ever - FOR FREE

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

I've been using Google Analytics since 2010 and has been a good decade. The tracking is seamless and really powerful. Google Analytics has helped me shape campaigns, redesign versions of website , delete off low-functioning pages, set up regional manipulation, remarketing campaigns, etc. As mentioned earlier, I've been using Goal Setting feature as a regular to build my ads campaigns around the specific user journeys. It has performed very well till now.

What is your favorite aspect of this product?

I have been using Google Analytics since 2010. And it's improving year on year. My major dependence on Google Analytics is to track the movement of people on my websites, especially when coupled with Ad. It helps me alter the ads in order to deliver better. Also, the remarketing feature is a bumper here. Simply, one of the best tools in Google Suite. Update: The analytics have gotten better since the last time. There integration is easier using the Universal code and Google tag manager.

What do you dislike most about this product?

Update: Google Analytics dashboard is much more exhaustive now. One can easily track, deduce and plan in accordance with any user metrics. I've been regularly using goals in conjunction with google ads in order to track the performance of my ads. On the other hand, GA4 seems to be a bit complicated for someone who has been dependent on GA since long. It could have been made easier with better backward compatibility.

What recommendations would you give to someone considering this product?

If you've been contemplating opting for an web-analysis tool then go for Google Analytics without a doubt. We do have other options like Zoho, etc but GA is very powerful and is free for people operating at a lower periphery. All the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah C.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent Tool for Simple Web Analytics

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

With the data gathered by Google Analytics, we are able to determine the efficacy of various online advertising strategies, such as organic and paid search. It shows us which channels are bringing in the most visitors, so we can tailor our content to meet their needs. Furthermore, we are able to provide timely goal conversions with the assistance of Google Analytics.

What is your favorite aspect of this product?

Our organization uses Google Analytics to monitor the performance of our websites. You may learn a lot about your target market and their preferences with little effort. User experience and consumer page navigation are difficult to deduce from such broad demographic information. It's great to have access to traffic reports in near real time.

What do you dislike most about this product?

Although it is a great tool for the analytics and statistics of our sites, there are some things that could be improved such as the organization of the dashboard, it is a bit messy and somewhat difficult to order. They should add a Training / Implementation of Insights, the Report Details are somewhat basic and need a better level.

What recommendations would you give to someone considering this product?

At the very least, everyone should be familiar with Google Analytics because it's a fantastic free tool. The reporting may not be as comprehensive as some marketers would want, but it does provide sufficient information for you to draw important conclusions about the direction of your company. It's another resource for establishing a link between marketing efforts and financial success.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Acts with Integrity

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