What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Marketing Workflow Management
Marketing Analytics
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Dynamics 365 Customer Insights Reviews
Hsiao-Han P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Suitable Applications for Digital Marketing
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Microsoft 365 performs an excellent job of directing our clients over all we can do to provide in a logical and efficient manner. To streamline our follow-up procedure, we may send automatic emails to anyone that visit.
What is your favorite aspect of this product?
This software has helped me to organize our customer engagement and to provide my workers with statistics which we can discuss during conferences. This program has formed the foundation of our department's growth and engagement initiatives.
What do you dislike most about this product?
From all the numerous features and settings, Microsoft 365 isn't really user-friendly. Its learning curve seems tough, and I hope there was more actual customer help. I would have to wait many days for replies to time-sensitive concerns.
What recommendations would you give to someone considering this product?
Consider hiring professional Microsoft 365 expert to coach you or your team on how to use the software. In the long term, great practice will save a lot more time of yours.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Juan R.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2021
Both functionality and usability are very well
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Structured and apparent structure, as well as a look and feel that makes it a joy to use on any device There are several options for creating and structuring your own dashboard structure. Appropriate data export options are available. Your task is made easier by the perfect connectivity between the various Office products. Intuitive operation is also possible. If you have any questions or face any problems, our Microsoft support team is here to help you right away. In fact, when compared to other platforms or applications, it is quite competitive.
What is your favorite aspect of this product?
The whole system is centered on a single database (Common Data Model). Interfaces to third-party systems can also be developed without much programming knowledge. The technique is really simple to utilize. The interconnection of numerous data sets is superb. The processing of information is swift. It is simple to use
What do you dislike most about this product?
Expect lengthy loading times if you want to alter the system. Despite the fact that they are not yet completely finished, several aspects have already been approved as functioning. Translations can also be expanded.
What recommendations would you give to someone considering this product?
Our customers benefit from a single data platform. Customers may utilize the data platform to create a full 360 degrees perspective of their users. We develop a customer journey map (process leads, sales opportunities, and send offers). The ever-increasing / necessary individualized preparation of our sales and marketing activities, in particular, may be controlled precisely using Dynamics and, in particular, the dashboard settings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jean Carlos H.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Fantastic Product
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Unlike other products, Dynamics 365 helps us to integrate all the data and processes of our portal, Admeas we can also integrate them with programs such as Outlook and others.
What is your favorite aspect of this product?
What we like the most about Microsoft dynamic 365 is that it has great features that make it unique, such as making data export easier, and that it has easy accessibility.
What do you dislike most about this product?
Since we have been using this product, we have not found any fault, since this product is of excellent quality for our company since the ability to customize a panel is of great help to our company.
What recommendations would you give to someone considering this product?
I highly recommend it to anyone who wants to use this product as it can help them maintain an excellent customer relationship in the field at an optimized cost but without compromising effectiveness.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy