Dropbox Business Customer Reviews 2025

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

Up 1
Since last award

86 Satisfaction of Cost Relative to Value

95

Product Experience

92

Negotiation and Contract

94

Conflict Resolution

93

Strategy & Innovation

95

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 93%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Kehinde A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Great tools for file sharing, fast upload

Likeliness to Recommend

6 /10

What differentiates Dropbox Business from other similar products?

Have more storage capabilities for freemium users

What is your favorite aspect of this product?

Seamless File Sync

What do you dislike most about this product?

Like repeating files (duplicate)

What recommendations would you give to someone considering this product?

Great storage platform with ability to be integrated in others tools like Zoom etc

Pros

Unique Features
Effective Service
Inspires Innovation
Respectful

Saurabh K.

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2025

Reliable and Efficient for Team Collaboration

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Drobox business stands out for its clean, user-friendly interface and reliable file syncing. It offers strong collaboration tools, especially with drobox paper. The smart sync feature saves local storage while keeping files accessible. It also has robust admin controls and secure sharing options, which is ideal for teams.

What is your favorite aspect of this product?

Its seamless file syncing and sharing is my favorite aspect which makes collaboration across teams fast, and reliable.

What do you dislike most about this product?

The Limited built-in productivity tools I dislikes the most, It lacks some features like task management or document editing compared to some of the competitors like zoho work drive.

What recommendations would you give to someone considering this product?

This Software is greater for collaboration, It is simple and user friendly, evaluate strong needs, and use smart sync. Its security is solid. integration options with zoom, or Microsoft office.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Kseniya I.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Dropbox Business Review

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Provides private access to files, folders and documentations Compatable with the Apple and other various devices secure cloud storage, seamless file sharing and collaboration, and convenient offline access

What is your favorite aspect of this product?

Provides private access to files, folders and documentations Compatable with the Apple and other various devices secure cloud storage, seamless file sharing and collaboration, and convenient offline access

What do you dislike most about this product?

too cluttered

What recommendations would you give to someone considering this product?

very recommended for the business and individuals for storing files and documents

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Dropbox Business

What is Dropbox Business?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

Up 1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Kehinde A.

Great tools for file sharing, fast upload

Likeliness to Recommend

Pros

Saurabh K.

Reliable and Efficient for Team Collaboration

Likeliness to Recommend

Pros

Kseniya I.

Dropbox Business Review

Likeliness to Recommend

Pros

Most Popular Dropbox Business Comparisons

Google Drive

Microsoft OneDrive for Business

Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Title

Up 1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Large File Optimization

Electronic Signatures

3rd-Party Integrations

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support