Constant Contact Customer Reviews 2024

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

6 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative

5% Neutral

88% Positive

Pros

Security Protects
Reliable
Trustworthy
Respectful

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Marketing Automation - B2B

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Customer Relationship Management - Midmarket

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Marketing Platforms - Midmarket

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Constant Contact Reviews

David N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Email marketing made easy with Constant Contact.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

We are highly satisfied with the great services Constant Contact offers. It is an excellent and outstanding solution for email marketing whereby it allows you to market your services globally. It is simple, fast and easy to implement and use.

What is your favorite aspect of this product?

My favorite aspect of using Constant Contact is that it allows you to collaborate with clients globally. It also allows you to create mass campaigns and send them instantly. It supports great and powerful features that make it an exceptional tool for email marketing.

What do you dislike most about this product?

Constant Contact has really been amazing. It is an outstanding platform for email marketing. I highly recommend it.

What recommendations would you give to someone considering this product?

I like everything about Constant Contact. I have used it for long and i recommend it as a powerful and reliable solution for email marketing.

Pros

Helps Innovate
Unique Features
Client Friendly Policies
Transparent

Sanjay P.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A very unique application for email marketing.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

I have encountered many softwares for email marketing but Constant Contact is one of the best email Marketing Platform i have ever used. It allows you to create campaigns and instantly send them to your customers. It has helped us to improve our sales in a great way.

What is your favorite aspect of this product?

I like Constant Contact because it is easy and fast to install, set up and get started. Again, it has a very responsive customer support team behind it, they are always available to help you when you need them most. With the help of Constant Contact, interacting with consumers is easy and fast.

What do you dislike most about this product?

I have used Constant Contact for a very long time and it has been of great help. Nothing to mention as a dislike about it.

What recommendations would you give to someone considering this product?

To all prospective customers considering Constant Contact, i advice them to go ahead and implement it.

Pros

Reliable
Enables Productivity
Caring
Client Friendly Policies

Steve D.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Great tool for both small and large businesses.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

The reason why we shall renew Constant Contact is because of its functionality, performance and usability. I like ease of automation design and campaign creation and ease of integration with WordPress. Again, Constant Contact is easy to implement, set up and use.

What is your favorite aspect of this product?

Constant Contact is simple to implement, set up and use. It is one of the most secure email marketing application i have ever used. It allows you to create powerful campaigns and instantly send them. It is an outstanding email marketing tool with a very helpful customer support team behind it.

What do you dislike most about this product?

I think there isn't anything so far that I don't like about Constant Contact. It is a complete software for email marketing.

What recommendations would you give to someone considering this product?

The application is very helpful and reliable. I recommend it to everyone looking for a great platform for email marketing.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

How We Deliver

Constant Contact

What is Constant Contact?

Company Details

Need Assistance?

Awards & Recognition

Constant Contact Ratings

87 Likeliness to Recommend

1 Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Constant Contact?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Surveys and Polling Ability to survey customers and gather feedback.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

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Marketing Platforms - Midmarket

Constant Contact Reviews

David N.

Email marketing made easy with Constant Contact.

Likeliness to Recommend

Pros

Sanjay P.

A very unique application for email marketing.

Likeliness to Recommend

Pros

Steve D.

Great tool for both small and large businesses.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Email Delivery

Auto-Responders

Campaign Management

SPAM Compliance

Basic Reporting and Analytics

Segmentation

Email Templates

Contact Database

Surveys and Polling

Content Authoring

Sales Intelligence & Conversion Rates

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Vendor Support

Breadth of Features