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What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

6% Negative
5% Neutral
89% Positive

Pros

  • Security Protects
  • Reliable
  • Acts with Integrity
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

87

Email Templates

85

SPAM Compliance

85

Surveys and Polling

85

Campaign Management

85

Basic Reporting and Analytics

85

Segmentation

84

Contact Database

84

Sales Intelligence & Conversion Rates

83

Dynamic Content

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Quality of Features

83

Breadth of Features

81

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Constant Contact Reviews

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy Email Administration for Everyone

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

When it comes to programs designed specifically for small companies, Contact Constant stands out as a clear winner. It is a highly pragmatic solution for managing the myriad online business factors (emailing, marketing, automation, data analysis, report generation, administration, customer support, etc.). There is also the bonus of low costs and lightning-fast data transfer speeds.

What is your favorite aspect of this product?

Constant Contact is a popular email marketing platform with several lauded features, including: An intuitive drag-and-drop builder for stunning email marketing campaigns Proactive and reactive email marketing automation In-depth data analysis and reports Contact management and list expansion features included right in Connectivity to a wide range of third-party services and applications.

What do you dislike most about this product?

While I agree that there is need for improvement in the event platform, I do know that it is in the process of being upgraded. I'd love it if they combined their lead generating landing pages with their customizable landing pages so I could make a gorgeous landing page that also collects lead information.

What recommendations would you give to someone considering this product?

Constant Contact has been a huge help to our company since it has allowed many different divisions to easily communicate with their respective constituent groups via email. This method is also effective since it frees up our marketing team from having to personally pen each and every email. We've had success with it, so far. In my mind, it's hard to imagine a situation where it wouldn't be useful. Perhaps, if you have a sizable, autonomous email marketing team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anderson K.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Constant Contact Is a Fantastic Tool

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is different from other similar products because it offers excellent results. Moreover, the implementation of Constant Contact is very easy.

What is your favorite aspect of this product?

I like how this email marketing software has been easy to use. Moreover, Constant Contact is a very affordable email marketing tool.

What do you dislike most about this product?

Constant Contact has never disappointed us. The features of Constant Contact are flawless.

What recommendations would you give to someone considering this product?

Constant Contact will meet your business needs because it is highly effective. I do recommend Constant Contact to everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shabbir H.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"This tool is the best choice for email marketing"

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

This software stands out from similar products on the market since it can be used with a minimum of effort, yet the quality of its customer support is unrivaled.

What is your favorite aspect of this product?

Very user-friendly for those with little to no experience in email marketing. We find it quite helpful, and it's simple to set up so that our whole staff can collaborate on a task at once.

What do you dislike most about this product?

Unfortunately, the cost keeps rising. I wish there was some way to secure the current rate and keep using it indefinitely. Since this has been our practice for so long, we think it's reasonable.

What recommendations would you give to someone considering this product?

I would recommend it because of how simple it is to use. Very well-organized, featuring list and calendar views, folders, and other list management qualities Campaign management with automated email and social media scheduling.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

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