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What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Integration With CRM
Workflow Processing
Application Programming Interface
Leads Generation
Multi-channel
Learning and Adaptability
Knowledgebase
Personalized Service
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Ada Screenshots
Ada Downloads
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Overview
![Overview Screenshot](https://cdn.softwarereviews.com/production/screenshots/offerings/6796/original/Platform%20-%20Hero%20-%20Final.png?1718895554)
Onboard
![Onboard Screenshot](https://cdn.softwarereviews.com/production/screenshots/offerings/6796/original/Onboard%20-%20Hire%20your%20next%20top-performing%20agent%20%281%29.png?1718895554)
Onboard
![Onboard Screenshot](https://cdn.softwarereviews.com/production/screenshots/offerings/6796/original/Coach%20-%20Rules.png?1718895554)
Measure
![Measure Screenshot](https://cdn.softwarereviews.com/production/screenshots/offerings/6796/original/Measure%20-%20Hero.png?1718895554)
Coach
![Coach Screenshot](https://cdn.softwarereviews.com/production/screenshots/offerings/6796/original/Coach%20-%20Reasoning%20Log.png?1718895554)
Scale
![Scale Screenshot](https://cdn.softwarereviews.com/production/screenshots/offerings/6796/original/Email%20-%20Omnichannel.png?1718895554)
Ada Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2197654/original/2197654.jpg?1718790989)
Filipe C.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Jun 2024
Great tool
Likeliness to Recommend
What differentiates Ada from other similar products?
Slick UI, intuitive system and good instructions
What is your favorite aspect of this product?
Translation
What do you dislike most about this product?
Price and availability
What recommendations would you give to someone considering this product?
To receive the accreditation and training
Pros
- Performance Enhancing
- Friendly Negotiation
- Continually Improving Product
- Reliable
![](https://cdn.softwarereviews.com/production/profile_image/2197056/original/2197056.jpg?1718639924)
Eric W.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2024
Provide better CX with an easy to use UI
Likeliness to Recommend
What differentiates Ada from other similar products?
ADAs UI allows for non-technical users to create content and manage the system with ease. The intuitive back end makes for fast updates and flexibility of content. There are multiple use cases, including proactive campaigns, call, chat and email deflection and 24 hour support through self-service. The Customer relationship team is attentive, informative and professional.
What is your favorite aspect of this product?
My favorite aspect is the easy to use back end. The ability to create and deploy content quickly is critical. Cross-training time is also reduced as the learning curve is much lower than some other products the require a technical background.
What do you dislike most about this product?
Support is sometimes slow for requests as they need to be road mapped. Often times new features take precedence over fixing existing functionality.
What recommendations would you give to someone considering this product?
The biggest recommendation that I have is to involve your entire organization in the on-boarding process. This way they all have a stake in the product and have buy-it to the use. Also ensure that ADA can be deployed on high visibility/traffic pages.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ezra M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Ada from other similar products?
Easy and Efficient Workflow Processing
What is your favorite aspect of this product?
Integration With CRM is great Ease of implementation and deployment
What do you dislike most about this product?
The drag and drop sometimes can be messy.
What recommendations would you give to someone considering this product?
Ada is an amazing conversational platform that will enable effective interaction among colleagues and clients. It is also a great marketing tool.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation