What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Respectful
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Scheduled Availability
Application Programming Interface
Workflow Processing
Personalized Service
Multi-channel
Leads Generation
Learning and Adaptability
Translation
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
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Overview
Onboard
Onboard
Measure
Coach
Scale
Ada Reviews
Max G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Easy to use!
Likeliness to Recommend
What differentiates Ada from other similar products?
I don't have experience with comparable products so I can't speak to that
What is your favorite aspect of this product?
The pace at which we were to train the model and get the bot to an effective level was reall great
What do you dislike most about this product?
In rare cases the bot picked the wrong answers which lead to users being confused
What recommendations would you give to someone considering this product?
Prepare lots of training data from your actual customer interactions
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ravi M.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2024
Likeliness to Recommend
What is your favorite aspect of this product?
Ada Chatbot provides personalised experiences without needing of lot of manual effort. It remembers past chats and interactions. It uses that info to respond in a way that feels more tailored to each user or customer. This makes the conversations feel more natural and engaging. Ada ChatBots also supports multiple languages, which is a big win for businesses that serve customers around the world.
What do you dislike most about this product?
Ada Chatbot is highly appreciated for its automating customer support with easy setup, personalised responses, and ability to integrate with other tools. Ada chatbot is quick, learns from past interactions, and works well flawlessly. However, User needs to some additional support or do further fine tuning to handle more complex or detailed queries or multi layered conversations.
What recommendations would you give to someone considering this product?
Looking for easy-to-use AI powered chatbot that can handle most customer inquiries and enhance the overall customer experience. Ada is a great choice. It’s quick to set up, scales well, and offers personalised support, making it perfect for businesses of all sizes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Max v.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2024
Fantastic product!
Likeliness to Recommend
What differentiates Ada from other similar products?
non technical staff can set it up
What is your favorite aspect of this product?
non technical staff can set it up
What do you dislike most about this product?
some features where missing that were rather specific to our business
What recommendations would you give to someone considering this product?
test it out thoroughly to see if it fits the specific needs of your business
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
