Storyboard: Train Managers to Handle Difficult Conversations

Author(s): Marsha Watson


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Because of their people responsibilities, it is part of a manager’s job to communicate with the employees around them and get things done. However, many managers and employees alike fail to communicate when it comes to handling difficult conversations. Understand why you should train managers in this area, and how you can accomplish the goal of getting managers to stop avoiding and start facing difficult conversations in your organization.

This research will help you:

  • Understand why mastery of difficult conversations is important.
  • Make the case to stakeholders to implement training.
  • Prepare for and implement training.
  • Follow up after training to measure the impact of results on employees and the organization.

When managers start facing difficult conversations they improve performance and productivity, enhance relationships, free up time for the human resources department, and reduce costs for the business’ bottom line.

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