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Foster Effective Feedback Skills

Train employees to effectively give, ask for, receive, and act on feedback.

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Contributors

  • Chris Chin, Managing Director, Curious Learning Ltd.
  • Dr. Irwin Jankovic, PhD, Strategic Program Manager, Human Resources Group
  • Diane Magers, CCXP, Customer Experience Executive, AT&T
  • Christopher D. Lee, Author, Performance Conversations, Associate Vice Chancellor for HR Services, Virginia Community College System
  • Ben Olds, Organizational Development/Human Resources, Merrimack Pharmaceuticals
  • Judy Ringer, Author, Unlikely Teachers Finding the Hidden Gifts, and Founder, Power & Presence Training
  • Donna Forde, Director Program Manager, Leadership Development, Telecommunications Industry
  • Doug Lawrence, Certified Mentor Practitioner, President, Talent C- People Services Inc. Communications Group
  • Ken Boese, Employee Relations, Monteferro America
  • Robert Wolfe, Core Faculty, Experience Designer, THNK, The School of Creative Leadership
  • Alan Ovson, Speaker, Facilitator, Coach, Consultant, Founder of Ovson
  • 3 Anonymous Contributors

Your Challenge

  • While the importance of feedback is well known, feedback exchange is often infrequent or low quality.
  • Organizations need to foster an environment where all feedback actions are supported. Training for managers and employees can help them understand what a feedback environment looks like and equip them with the skills necessary to engage in effective feedback exchanges.

Our Advice

Critical Insight

  • Effective feedback positively impacts many critical functions within the organization. It improves engagement, morale, innovation, performance, and professional and personal growth.
  • Ingraining effective feedback practices into everyday processes can positively impact employees and the productivity of the organization as a whole.
  • It is necessary to foster a trusting and safe environment where employees feel comfortable and encouraged to engage in feedback dialogue with their managers, peers, and direct reports.
  • Managers and individual contributors alike have a shared ownership and accountability in the feedback process. All employees need to work toward developing their own competence with the feedback process.

Impact and Result

  • Deliver effective feedback skills training to cultivate an organizational environment where meaningful, well-intended, and respectful feedback is shared frequently and openly among employees at all levels.
  • Foster an effective feedback environment as a result of training and see an increase in employee engagement, enhanced recognition, and a positive impact on the bottom line.

Research & Tools