Use the HRSD Workbook to:
- Record the key players that are involved in HRSD optimization and notes on their accountabilities.
- Select which HR services are in scope for HRSD optimization.
- Examine the current approach for HRSD for in-scope HR services and use discovery methods to uncover customers' experiences.
- Translate discovery insights into how might we statements and set goals and metrics to track success of HRSD optimization.
- Record solutions, evaluate the anticipated effort and impact, and select which solutions to move forward.
- Develop and review a roadmap that outlines what solutions will be developed, when, and by whom.
Use this tool to prepare for HR service delivery optimization, select solutions, and prepare a roadmap.