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Effectively Manage HR's Work

Support the HR organization with optimizing and prioritizing their work.

  • HR is taking on more strategic work while completing the same number of transactional tasks (e.g. benefit administration); resulting in an increase in stress levels and burnout.
  • Despite HR spending more time on strategic work, perceptions of HR’s effectiveness by non-HR individuals can be improved.
  • When HR employees are stressed or burned out it negatively impacts HR’s ability to support the rest of the workforce and organization.

Executive Summary

Critical Insight

Prioritization of HR’s work has become more critical than ever due to HR taking on more strategic work while completing the same number of transactional tasks.

Impact & Result

  • Effectively evaluate the HR organization’s current goals and work.
  • Identify methods for managing HR’s work
  • Ensure the HR organization is undertaking work that supports the organization’s strategy and goals.
  • Prioritize HR’s work for the current and next year.

Research & Tools

1. Evaluate the HR organization’s goals and work

Document and evaluate HR’s work and capacity for the current and next year

2. Review methods for managing HR’s work

Review the methods for managing HR’s work to identify feasible methods to implement.

3. Initiate the change management process

Communicate HR’s work goals for the year and outline an approach for handling ad hoc requests that HR receives.