|Develop Business Continuity Management Response Plans
Develop Business Continuity Management Response Plans
Boost HR’s role in both preparing for and responding to crises.
The more effective HR is at enabling the development and maintenance of business continuity plans, the greater organizational performance is (McLean & Company’s 2021 HR Trends Report; n=732).
However, only 42% of HR departments are effective at enabling the development and maintenance of a business continuity plan (McLean & Company’s 2021 HR Trends Report; n=759).
HR needs to improve crisis response plan capabilities in order to better contribute to the organization’s navigation of crises.
The question is not if but when a crisis will hit. Prepare business continuity management response plans that address the talent implications of crises, to keep the employee experience top of mind.
Impact & Result
Implement business continuity management best practices by creating business continuity plans for the HR department, providing input regarding the people impacts of non-HR business continuity plans, and playing an active role in organization-wide crisis management teams.
Research & Tools
1. Identify potential crises
Conduct analysis to identify, assess, and prioritize potential crises and create scenarios for shortlisted crises.
Capture
HR process workflows, dependencies, and workarounds, conduct a business impact analysis,
and document the recovery workflow and a plan for return-to-normal for HR to present
to key stakeholders.
Craft
high-level operational response workflows and an emergency response plan, define
criteria for BCP activation, and determine the crisis communication plan.
Incorporate
learning into response plans, finish the BCP and crisis management plans, educate
employees on their role in response plans, and test the plans.