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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Leadership Development

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First-Time Manager Program Checklist – First-Time Manager Use this checklist to capture first-time manager development tasks for first-time managers.
First-Time Manager Program Needs Analysis Tool Use this tool to outline first-time manager expectations, analyze existing initiatives, and determine program needs.
Enable the Transition to Leadership for First-Time Managers Executive Briefing Use this document to make the case to your executives for building a first-time manager program to support new people leaders in the organization.
Enable the Transition to Leadership for First-Time Managers Storyboard Proactively build a solid leadership foundation to drive organizational results on the front lines and strengthen the leadership pipeline.
Enable the Transition to Leadership for First-Time Managers Download this research to prioritize developing first-time managers by outlining expectations and designing comprehensive development programs that set first-time...
Demonstrate Customer Focus as an Emerging Leader – Learning Guide Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...
Customer Accountability Tracking Tool Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.
Framing the Customer Journey Reflection Tool Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...
Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.