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Zoom Workplace Logo
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Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.7 /10
CX Score
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Whiteboard Software category

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

4% Negative
11% Neutral
85% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Helps Innovate
  • Reliable

Feature Ratings

Average 82

Screen Sharing

87

Annotation

84

Infinite Canvas

83

Sticky Notes

82

Surveys and Polling

82

Record, Save, and Export Canvases

82

Multimedia Content

81

Collaboration

80

Integration with Meeting Solutions

79

Role-Based Access

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Business Value Created

83

Ease of IT Administration

82

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Availability and Quality of Training

80

Ease of Data Integration

79

Vendor Support

79

Product Strategy and Rate of Improvement

78

Zoom Workplace Reviews

Sunil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

my journey in why i chose zoom instead of teams.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

microsoft teams looked like a maze that we tried for month. zoom workplace is the best because it’s powerful without being confusing. the whiteboard tool is in fact usable on a call, by contrast with the shoddy alternatives. it is so end-user (not just it department) centric, that it feels like someone designed this for people who actually do work.

What is your favorite aspect of this product?

the video filters and lighting adjustments are a godsend for those early morning calls before i’ve had my coffee. I also like the “huddles” feature for those fast, informal sessions of brainstorming that don’t require a formal calendar invite.” the audio (with one exception related to my own internet connection on rainy days) is consistently clear. it feels very professional.

What do you dislike most about this product?

it powers a lot of battery on my macbook. if i’m on calls for three hours and not plugged in, then my laptop is basically dead by lunch.

What recommendations would you give to someone considering this product?

if you want something clean and fast that just works then go with this. it’s the best investment i’ve ever made for our internal communication.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Sumitra S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

best for meetings with clients.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I can't look unprofessional while I'm talking to clients outside of my company, which is why Zoom is the greatest. Google Meet is too casual, while Webex feels ancient and clumsy. Zoom has the right mix of professional capabilities and ease of use. It's a big plus that my clients don't have to download an account to join through the online connection. It makes it easier for others to get in, which helps me complete sales faster and keeps the conversation going.

What is your favorite aspect of this product?

I like how much control it affords me as a host. I feel quite confident that I can manage the waiting room, silence people who have loud backgrounds, and decide who can share their screens. The screen sharing itself is quite clear. I regularly have to present complicated spreadsheets, and on other platforms, the lettering looks blurry. But with Zoom, my clients can easily understand the data. The annotation tools are also great for pointing out certain contracts or design features during the conversation.

What do you dislike most about this product?

It can be hard to figure out how to set up security. There are so many switches in the backend that I sometimes worry that I have accidentally locked someone out. It can take a few minutes of searching to find the perfect place for regular meetings.

What recommendations would you give to someone considering this product?

This is the only choice I would make for sales teams and consultants. The presentation features and video quality are better than those of the competition. A seamless, high-quality video conversation sets a professional tone that helps your clients trust you right away.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Shyam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

ideal for smartphone-oriented professionals

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I would have rankings for ZOOM mobile app as lightyears efficient versus other apps available & I work travel large volumes. Comparing non-zoom apps, most of them feels like just put on the mobile screen with a little bit of tweaking but zoom is for mob. the major difference is the low data mode that helps me to stay on a call while getting only one bar in rural areas or at an airport

What is your favorite aspect of this product?

im thankful for the safe driving mode because it makes the buttons gigantic and very easy to hit instead of having to look down at your screen too much. the mobile screen sharing is also very crisp and I can even annotate on my phone screen to show my team what I see while in a construction site. It never crashes which is my biggest concern when not attending to it from the laptop. it pairs nicely with my bluetooth headset every time without the pairing drama.

What do you dislike most about this product?

This results in pretty high battery drain so i need to take powerbank with me whenever I have more than 2 calls back-to-back. It definitely does seem like a CPU hog to try to keep video that high quality on mobile.

What recommendations would you give to someone considering this product?

If your office is a car or a hotel lobby, this should be the only MeetUp app you ever work with. turn on the background noise suppression because it is excellent at masking the sound of traffic or people talking near you.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Saves Time

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