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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
7% Neutral
93% Positive

Pros

  • Helps Innovate
  • Generous Negotitation
  • Reliable
  • Efficient Service

Feature Ratings

Average 83

Medical Records Integration

85

File Sharing Collaboration

85

Voice and Video Collaboration

83

Patient/ Physician Scheduling

83

Data Security

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Breadth of Features

86

Quality of Features

85

Ease of IT Administration

85

Ease of Customization

83

Usability and Intuitiveness

83

Availability and Quality of Training

83

Ease of Data Integration

82

Vendor Support

82

Business Value Created

80

Product Strategy and Rate of Improvement

80

Zoom Workplace Reviews

Sunil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

my journey in why i chose zoom instead of teams.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

microsoft teams looked like a maze that we tried for month. zoom workplace is the best because it’s powerful without being confusing. the whiteboard tool is in fact usable on a call, by contrast with the shoddy alternatives. it is so end-user (not just it department) centric, that it feels like someone designed this for people who actually do work.

What is your favorite aspect of this product?

the video filters and lighting adjustments are a godsend for those early morning calls before i’ve had my coffee. I also like the “huddles” feature for those fast, informal sessions of brainstorming that don’t require a formal calendar invite.” the audio (with one exception related to my own internet connection on rainy days) is consistently clear. it feels very professional.

What do you dislike most about this product?

it powers a lot of battery on my macbook. if i’m on calls for three hours and not plugged in, then my laptop is basically dead by lunch.

What recommendations would you give to someone considering this product?

if you want something clean and fast that just works then go with this. it’s the best investment i’ve ever made for our internal communication.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Priya G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Makes large meetings feel manageable

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's really easy to run a 50-person meeting on zoom compared to other apps. the host controls are very fine grained and allow me to easily mute the whole group or even lock the meeting. it seems really stable even with 50 feeds. it's designed for the job.

What is your favorite aspect of this product?

I like the ability to use the "spotlight" mode to keep the primary speaker on-this gives everyone a point of focus. breakout rooms is also important to divide folks up for discussion. the quality of the recordings is always good and manageable size. it's a great, very professional tool for corporate use.

What do you dislike most about this product?

It can be a bit cluttered with the chat, the participant list and the video all on the screen. you need a large screen.

What recommendations would you give to someone considering this product?

It's the only tool i would use if i have a meeting in a big organisation, or need to host a large meeting. very stable and gives me full control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Rishika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

a massive team morale boost.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.

What is your favorite aspect of this product?

i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.

What do you dislike most about this product?

a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.

What recommendations would you give to someone considering this product?

in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy