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Zoho

Zoho Expense

Composite Score

8.2 /10

CX Score

8.1 /10

52 Reviews Write a Review

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative

7% Neutral

88% Positive

Pros

Security Protects
Acts with Integrity
Respectful
Fair

Feature Ratings

Average 85

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Zoho Expense Reviews

Imran Noon D.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Cost Effective, Best ROI, Easy to Integrate,awsome

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

ZOHO is less pricey as compared to other applications available in the Market. They have a really knowledgeable customer and IT implementation team, they are well-trained and subject matter experts.

What is your favorite aspect of this product?

I really love the Integration capability of ZOHO; it is very simple and approval expense approval flow is very well designed

What do you dislike most about this product?

It supports multiple markets in their local currencies, so the employees when they travel, can use the original currency of purchase, and ZOHO will convert it to their preferred currency of refund.

What recommendations would you give to someone considering this product?

new established enterprises and startup always have manual handling of expenses, they cant afford expensive application available in market. Zoho is incredible from small scale business to large scale business. It give full control of accept/reject/change of expense to user and approver. It has an email functionality to update about all statuses.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Jonathan T.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Zoho Expense Works Magic for Us

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Zoho Expense simplifies our expense reports, which differentiates it from other similar products. Additionally, Zoho Expense is so accurate.

What is your favorite aspect of this product?

Zoho Expense allows us to spend less time on expenses. The support team also makes our work easier because they guide us whenever we need their support. It is amazingly affordable to use.

What do you dislike most about this product?

I do not have even a single dislike when it comes to Zoho Expense.

What recommendations would you give to someone considering this product?

Zoho Expense will simplify your expense management work and save you a lot of time. You should give it a try today.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel M.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

An Affordable Expense Management Software

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Its amazing capabilities makes it so reliable and easy to use. Moreover, it's unique and intuitive interface makes everything easy for us.

What is your favorite aspect of this product?

The affordability of Zoho Expense makes it a perfect expense management software. It has easy to understand and fast features.

What do you dislike most about this product?

I do not dislike anything about this great software. Zoho Expense makes expense management easier and smooth.

What recommendations would you give to someone considering this product?

This is the best expense management that you need to implement in your company to make your work easier. It is reliable and easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zoho Expense Ratings

86 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Expense Reviews

Imran Noon D.

Cost Effective, Best ROI, Easy to Integrate,awsome

Likeliness to Recommend

Pros

Jonathan T.

Zoho Expense Works Magic for Us

Likeliness to Recommend

Pros

Samuel M.

An Affordable Expense Management Software

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel and Accommodation Booking

Receipt Image Submission

Desktop Browser Support

Multi Currency

Expense Policy Aware

Travel Profile

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Quickbooks Expense Tracking