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Zoho Expense Logo Award Winner Product Badge
Zoho Expense Logo Award Winner Product Badge
Zoho

Zoho Expense

Composite Score
8.2 /10
CX Score
8.1 /10
Category
Zoho Expense
8.2 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details


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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

5% Negative
7% Neutral
88% Positive

Pros

  • Security Protects
  • Acts with Integrity
  • Respectful
  • Fair

Feature Ratings

Average 85

Expense Detail Tracking

89

Approval Workflow

86

Single Sign-On (SSO)

86

Expense Itemization

85

Mobile App or Mobile Browser Support

83

Travel and Accommodation Booking

83

Receipt Image Submission

83

Desktop Browser Support

82

Multi Currency

81

Expense Policy Aware

81

Travel Profile

80

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

82

Ease of Data Integration

81

Quality of Features

81

Business Value Created

81

Ease of IT Administration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Vendor Support

75

Zoho Expense Reviews

Taylor A.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to Use, Great Value

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Mobile app uploads for receipts is easy. Low cost compared to competitors

What is your favorite aspect of this product?

Can't beat the price. Love the notifications when reports are ready for reimbursement.

What do you dislike most about this product?

QB integration could be easier

What recommendations would you give to someone considering this product?

Make sure to test the QB integration / Business Card integration during the trial. These can be a little tricky to get setup and was the most frustrating part of the transition for me

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Cons

  • Less Effective Service
  • Under Delivered

Vuyile M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Fantastic product indeed!

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Zoho expense is a one the top products with the Zoho umbrella of products, What like was just how easy it was for me to integrate all my data.

What is your favorite aspect of this product?

Ease of use, and information integration, Simple user experience

What do you dislike most about this product?

Sometimes it can lag a bit,however that might be an issue with my device.

What recommendations would you give to someone considering this product?

Great for keeping track and very affordable pricing for a quality service

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

The expense settlement is now complete on the WEB

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Designed to settle project costs as well as costs incurred during paperless customer visits. Traditionally, each individual amount of money is saved in its entirety on the receipt - Excel sheet paste the receipt on the back and return the paper confirmation entry to accounting software - Excel sheet settlement The flow of the paper receipt, on the other hand, was too good for paper, making it difficult to make a mistake on the reentry portion. Following the submission of ZohoExpense, each individual takes a photo with their phone, enters the settlement amount, clicks the submit weekly button, the accounting side confirms and approves.

What is your favorite aspect of this product?

Also, because it works with Zoho CRM (customer management software) and ZohoBooks (accounting software), with whom did it happen? It may also be documented and used to keep track of and regulate individual client expenses. Accounting journals are also generated automatically, obviating the requirement for separate accounting after expenses are solved. By reimbursing travel and expenditures, the approval procedure was streamlined and the processing time was decreased. Because it is still electronic data, it was possible to make it paperless.

What do you dislike most about this product?

This tool, which was initially developed as an English tool, contains some untranslated/dangerous technical language. There's also a smartphone app, albeit it's almost entirely in English.

What recommendations would you give to someone considering this product?

You won't need a manual since you'll be able to figure out how to do everything yourself. Because you can verify it right away if you put it in the flow, the approval procedure is quite rapid. The problem was handled by lowering costs, shortening settlement times, and simplifying the customer's unit cost display. Because expenditures are paid individually, storing and exchanging documentation required a long time, but it was able to cut the time in half and get the benefit of being more exact.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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