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Zendesk for Service Logo
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Zendesk

Zendesk for Service

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Zendesk for Service
8.5 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

Up 1
Since last award

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
81%
Conflict Resolution:
84%
Strategy & Innovation:
83%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

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2% Negative
10% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 79

Customer Self Service Capabilities

81

Agent Collaboration

80

Customer Service Knowledge Management

80

Contact Center Integration

80

Intelligent Search

80

Agent Scripting

80

Customer Service Workflow Management

79

Mobile Customer Care

79

Analytics and Reporting

79

Multi Channel Support

78

Customer Community Management

77

Vendor Capability Ratings

Average 78

Ease of IT Administration

80

Ease of Data Integration

80

Business Value Created

79

Quality of Features

79

Ease of Implementation

79

Usability and Intuitiveness

79

Breadth of Features

78

Product Strategy and Rate of Improvement

77

Ease of Customization

76

Vendor Support

74

Availability and Quality of Training

74

Zendesk for Service Reviews

Marvin D.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use and manage

Likeliness to Recommend

8 /10

What differentiates Zendesk for Service from other similar products?

Can use multiple platform

What is your favorite aspect of this product?

chat, email and reportiing

What do you dislike most about this product?

None at all

What recommendations would you give to someone considering this product?

Easy to manage

Pros

  • Fair
  • Security Protects
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Good features, but a bit pricey

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Good Product, Easy to use, Client Friendly

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Slower Product Innovation

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