What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Thomas W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2024
Zendesk wasn't for us, overall not a good fit
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The vast customization that it allows as well as multi-channel connections
What is your favorite aspect of this product?
The plethora of options and integrations available
What do you dislike most about this product?
Zendesk was very confusion and complicated to set up. We realized it wasn't a fit pretty early but had to use the product because of our contract.
What recommendations would you give to someone considering this product?
Zendesk is for mid to large-size businesses with a fully developed customer success/fulfillment team. It's also for companies that get a lot of questions via email
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
Sakshi K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Easy To Use
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service stands out with its user-friendly interface, robust automation capabilities, seamless omnichannel support, extensive integration options, and powerful analytics, enhancing customer experience and operational efficiency.
What is your favorite aspect of this product?
My favorite aspect of Zendesk is its intuitive interface, making it easy to manage customer interactions and support tickets efficiently, which significantly enhances overall customer satisfaction and team productivity.
What do you dislike most about this product?
What I dislike most about Zendesk is its steep learning curve, making it challenging for new users to navigate and fully utilize all features efficiently.
What recommendations would you give to someone considering this product?
I recommend Zendesk for its robust customer support features, intuitive interface, and seamless integration with other tools. It's ideal for improving customer satisfaction and streamlining support processes.
Pros
- Continually Improving Product
- Inspires Innovation
- Caring
- Helps Innovate
Magno G.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2024
It is an easy and useful system, wonderful
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
I think Zendesk offers an excellent service to manage the company's very high customer demand
What is your favorite aspect of this product?
ease of use and intuitive interface
What do you dislike most about this product?
some errors that sometimes occur during use.
What recommendations would you give to someone considering this product?
improve and expand integrations to other platforms and social networks
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing