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Zendesk for Service Logo
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Zendesk

Zendesk for Service

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Zendesk for Service
8.2 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Awards & Recognition

Zendesk for Service won the following awards in the Customer Service - Enterprise category

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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

3% Negative
14% Neutral
83% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Customer Self Service Capabilities

80

Customer Service Knowledge Management

79

Contact Center Integration

79

Agent Scripting

79

Agent Collaboration

78

Intelligent Search

78

Customer Service Workflow Management

78

Multi Channel Support

77

Analytics and Reporting

77

Customer Community Management

76

Mobile Customer Care

75

Vendor Capability Ratings

Average 76

Ease of Implementation

79

Quality of Features

79

Business Value Created

78

Ease of Data Integration

78

Ease of IT Administration

77

Usability and Intuitiveness

77

Breadth of Features

75

Product Strategy and Rate of Improvement

75

Vendor Support

74

Ease of Customization

73

Availability and Quality of Training

73

Zendesk for Service Reviews

Manishh A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Must for Insuring Customer Hapiness

Likeliness to Recommend

10 /10

What differentiates Zendesk for Service from other similar products?

Easy implementation Mobile version Basic analytics

What is your favorite aspect of this product?

Mobile application

What do you dislike most about this product?

No option to try premium features

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

James M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Great Helpdesk reporting

Likeliness to Recommend

7 /10

What differentiates Zendesk for Service from other similar products?

The information put into Zendesk is well collaborated into easy to understand reporting and knowledge base.

What is your favorite aspect of this product?

Can integrate easy with other software's like ServiceNow. Also easy to use for the none Techy

What do you dislike most about this product?

Asset management needs tuning.

What recommendations would you give to someone considering this product?

Would recommend, a great Helpdesk tool built for quality customer service.

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Friendly Negotiation
  • Continually Improving Product

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Effective Service

Stephany Paola C.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Could improve features.

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

Is easy to use and can be adapted to your need and from your company.

What is your favorite aspect of this product?

It's easy to explain to employees and is efficient to start from scratch if you want to use the software in your company. In addition, it has diversity of options that accommodate your needs or goals.

What do you dislike most about this product?

In this case, since I work as a CS associate and we take emails on Zendesk, there are instances in which I would prefer Zendesk to have more useful and efficient filters to apply when doing searches.

What recommendations would you give to someone considering this product?

Zendesk has a variety of features that you can find useful so your team can do their work in an efficient way. In addition, Zendesk is user-friendly. Believe me that it won't take you too much time either resources for your team to understand and start working with Zendesk.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate