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TeamDynamix

TeamDynamix Sassafras

Composite Score

7.7 /10

CX Score

8.1 /10

6 Reviews Write a Review

What is TeamDynamix Sassafras?

Sassafras delivers enterprise IT Asset Management to organizations worldwide in corporate, government, and learning environments large and small. Scalable, automated hardware and software inventory and usage reporting feed powerful dashboards and extensive reports, making ITAM easier than ever. Native Windows, Mac, Linux, and ChromeOS clients also report connected monitors and storage drives. Integrations with Intune, JAMF, and PaperCut easily import other types of hardware. Accurate hardware data enriches your CMDB with free integrations for TeamDynamix, Jira, and ServiceNow.

Company Details

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TeamDynamix Sassafras Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix Sassafras?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Compliance Reporting

App Store

Shadow IT Detection

License Management

Renewal Management

Integrations

Real-Time Reporting

Price Benchmarking

Spend Management

Contract Management

Vendor Management

Vendor Capability Ratings

Average 81

Ease of Customization

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

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Software Asset Management

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IT Asset Management - Midmarket

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TeamDynamix Sassafras Reviews

Aman k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2025

Seamless ITSM and Asset Management Integration

Likeliness to Recommend

9 /10

What differentiates TeamDynamix Sassafras from other similar products?

The real-time usage metering—tracking who uses which software, for how long, on which device—is what sets it apart. Instead of just inventorying installations, it links purchase records, deployments and usage analytics in one interface. Combined with its seamless integration into the ITSM platform, the asset/lifecycle visibility it gives is rare in this market.

What is your favorite aspect of this product?

My favorite aspect of TeamDynamix Sassafras is how seamlessly it connects IT service management with detailed asset and license tracking. Having real-time visibility into software usage and device inventory within the same platform makes troubleshooting, license optimization, and compliance tracking much faster and easier. It genuinely improves both efficiency and decision-making for the IT team.

What do you dislike most about this product?

The main drawback of TeamDynamix Sassafras is the initial setup and integration process — it can feel complex and time-consuming, especially when mapping data between systems or configuring automation rules. The interface, while functional, could also be more modern and intuitive. Once everything is configured, though, the platform runs smoothly and delivers great value.

What recommendations would you give to someone considering this product?

I’d recommend taking the time to plan your implementation carefully and involve both your ITSM and asset management teams early on. Make sure to define clear workflows and integration points before deployment. Once set up properly, TeamDynamix Sassafras delivers excellent visibility and efficiency. Also, take advantage of vendor support — their guidance really speeds up configuration and optimization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Events

TeamDynamix Sassafras

What is TeamDynamix Sassafras?

Company Details

Need Assistance?

TeamDynamix Sassafras Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love TeamDynamix Sassafras?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Spend Management The ability to optimize costs and manage spend.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Software Asset Management

IT Asset Management - Midmarket

TeamDynamix Sassafras Reviews

Aman k.

Seamless ITSM and Asset Management Integration

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Compliance Reporting

App Store

Shadow IT Detection

License Management

Renewal Management

Integrations

Real-Time Reporting

Price Benchmarking

Spend Management

Contract Management

Vendor Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration