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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

MD S.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Excel-like Layout, Easy Transition, Custom Workflows, Conditional Alerts and Notifications

What is your favorite aspect of this product?

One of the standout aspects of Smartsheet that I particularly appreciate is its versatility. Smartsheet combines the power and flexibility of a spreadsheet with advanced project management and collaboration features. This hybrid nature allows teams from various industries and with different needs to tailor the platform to their workflows I also like how the automation capabilities allow users to streamline repetitive tasks without needing any coding knowledge. Setting up triggers for alerts, status updates, or approvals based on conditions within a project is incredibly helpful for improving efficiency and reducing manual oversight.

What do you dislike most about this product?

1) SmartSheet’s views, such as Gantt charts and dashboards, can feel a bit rigid. There is sometimes a lack of flexibility in customizing them compared to other tools like Excel or Google Sheets. 2) SmartSheet can get expensive, especially for smaller teams or individual users who need access to advanced features. Its pricing model may not be as competitive as some other tools with similar features. 3) The mobile app version of SmartSheet is not always as smooth or user-friendly, particularly when dealing with larger sheets or more intricate projects.

What recommendations would you give to someone considering this product?

1) Determine what specific features you need. SmartSheet excels in project management, collaboration, and task tracking, so if these are your primary needs, it could be a good fit. 2) Take advantage of any free trial or demo version to get a hands-on feel for the interface and capabilities. This will help you see how it handles your typical tasks and whether it integrates well with your other tools. 3) If your team needs strong collaboration features, SmartSheet’s capabilities in real-time updates, sharing, and task assignment can be very useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rushabh L.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Very good resource, file and document management.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Its having many different features other then peers like Pre built Templates, Mobile Access and security and compliance wise also good.

What is your favorite aspect of this product?

Its having very good capability of Mobile Access.

What do you dislike most about this product?

Its not having AI powered task management system in Gen AI world.

What recommendations would you give to someone considering this product?

This tool is very good and easy to use but before buying this software comparison is needed because there are ample of software available in the market and having different functionalities.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Abdullah V.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Best combination of spreadsheet and advance tools.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

I think the feature that differenciates smartsheet from other products is that it provide highly customisable workflows which allow user fir automation without any programming.

What is your favorite aspect of this product?

My favourite aspect about smartsheet is that it is a powerful combination of spreadsheet and powerful tools which can make work easy and fast.

What do you dislike most about this product?

The only thing i dislike about smartsheet is that because of so many tools it get's difficult for new user to get started with this software.

What recommendations would you give to someone considering this product?

I would recommend to evaluate your needs first and use in-built templates which can help you to start and understand more about software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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