Smartsheet Customer Reviews 2024

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Smartsheet

Composite Score

9.0 /10

CX Score

9.3 /10

132 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

2% Neutral

97% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Acts with Integrity

Feature Ratings

Average 85

Task Assignment

Task Categorization

Task Status

List Tasks

Task Reporting

Task Prioritization

Add Attachments

Add Notes

Due Dates

Shared Task List

Notifications

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 8.9

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Smartsheet Reviews

Hussain K.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

strong and adaptable tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

it's helpful to be able to handle many things at once.

What is your favorite aspect of this product?

being flexible. smartsheet can keep track of budgets, chores, and projects.

What do you dislike most about this product?

complex data and traits that haven't been found yet can slow it down.

What recommendations would you give to someone considering this product?

a lot of people use it to stay up to date.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First
Under Delivered

Neetu B.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

smartsheet is an easy teamwork platform.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

smartsheet's spreadsheet and project management tools are excellent for Excel users who demand more

What is your favorite aspect of this product?

improved multiproject resource management helps teams allocate resources.

What do you dislike most about this product?

smartsheet doesn't track time which is unfortunate because teams must track job hours.

What recommendations would you give to someone considering this product?

big projects involving multiple departments will benefit from smartsheet's automation and resource management.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Daniel G.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Smart and Seamless Assignment Scheduling Suite

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

An exceptional assignment and tasks scheduling. Timesheet management. Activity and milestone tracking.

What is your favorite aspect of this product?

Resource planning. Tasks prioritising in accordance to urgency of need.

What do you dislike most about this product?

None to complain on.

What recommendations would you give to someone considering this product?

I highly recommend it.

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Smartsheet Ratings

90 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Categorization Ability to categorize tasks

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Notifications Tool alerts business of an application generated event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Project Management - Enterprise

Smartsheet Reviews

Hussain K.

strong and adaptable tool.

Likeliness to Recommend

Pros

Cons

Neetu B.

smartsheet is an easy teamwork platform.

Likeliness to Recommend

Pros

Daniel G.

Smart and Seamless Assignment Scheduling Suite

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Categorization

Task Status

List Tasks

Task Reporting

Task Prioritization

Add Attachments

Add Notes

Due Dates

Shared Task List

Notifications

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support