Smartsheet Customer Reviews 2024

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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View Smartsheet in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Elvis K.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic product for project/portfolio management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

In our organization, we use Smartsheet to manage our daily activities and i like how it allows us to collaborate efficiently. It has made our work more easier and effective by allowing us to collaborate easily and efficiently on projects and tasks. It allows me and my team to collaborate effortlessly on projects. I like the ability to track time spent on every project.

What is your favorite aspect of this product?

One of the things I like most about Smartsheet is its usability, simplicity and functionality. It does not require any training to get started with. It allows us to track time spent on every project, create and assign new tasks and engage with customers. Our team really enjoy using this product and it has brought a very huge impact in our company.

What do you dislike most about this product?

There is nothing to dislike about Smartsheet. In fact, it is the best software for task and project management and also time tracking.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheet for project and portfolio management. To all companies, both small and large, Smartsheet is the real deal software for project and portfolio management.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Rebecca K.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

The G.O.A.T for project and portfolio management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a smart and powerful platform for project and portfolio management. It is a multipurpose program that allows us to manage everything under one roof. I like how it allows us to monitor the progress of our projects with ease. I like the ability to have sheets, dashboard and reports and being able to talk to one another and update in real time.

What is your favorite aspect of this product?

I like the ability to have everyone collaborate in one place to have these items talk to each other. The capability and ease of use that Smartsheet provides can truly help someone who is not fully efficient in Excel, reporting etc. The application has a very intuitive and friendly interface that makes it easy to learn and get started even for new beginners.

What do you dislike most about this product?

Sometimes, working with excel daily, some minor features does not translate seamlessly from one program to another. Apart from that I have nothing else to mention as a dislike about it.

What recommendations would you give to someone considering this product?

Smartsheet is a smart, solid and amazing platform for project and portfolio management. I recommend it.

Pros

Helps Innovate
Performance Enhancing
Caring
Saves Time

JONATHAN H.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use and straightforward

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Easy to use and set up

What is your favorite aspect of this product?

I would say simplicity

What do you dislike most about this product?

Sometimes feels clunky

What recommendations would you give to someone considering this product?

Watch videos on how to use it.

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Elvis K.

Fantastic product for project/portfolio management

Likeliness to Recommend

Pros

Rebecca K.

The G.O.A.T for project and portfolio management.

Likeliness to Recommend

Pros

JONATHAN H.

Easy to use and straightforward

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support