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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Robert E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Manage large and complex project using Smartsheet

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is exceptional at helping us manage large and complex projects with over 20 tasks with ease. Its ease of use and user-friendly interface allows new users to adapt fast. The workflow capabilities are amazing they automate all our time-consuming tasks. The collaboration tool also has enabled us to communicate and work efficiently on projects with ease. Its integration with third-party applications has helped us to distribute information with ease. In addition, it offers robust security that keeps all data protected from theft or hacking. It offers robust reports that give greater visibility and help in making of decisions.

What is your favorite aspect of this product?

My favorite aspect of the product is the transparency it offers for all our projects. We can share and view the information in ways we have never imagined before. All our teams are working and collaborating in real-time and we have seen an increase in productivity. Smartsheet is flexible and secure to keep all our sensitive information protected. Its ease of use has enabled us to submit data across our organization. We are more organized and tasks can be assigned easily and keep track of them. We can prioritize tasks from the most important which has enabled us to increase our ROI and productivity at the same time.

What do you dislike most about this product?

As more departments continue to embrace Smartsheet. productivity is increasing and we are not planning t switch from using the tool. I have nothing i dislike about Smarsheet.

What recommendations would you give to someone considering this product?

The moment you understand how Smrtsheet works, you will find ideas that were dormant for some time will be implemented since you have a system that works magic. You will find yourself going for bigger visions and achieving more than ever before. All your projects is managed and organized nicely and increased productivity is one of the key things that you notice. Teams can collaborate at real-time and you can make decisions based on the data received on the reports. I highly recommend using Smarsheet.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Destiny P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A dynamic work management system

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It adds the tasks according to their dependencies while allowing the to create the customized dashboard. It also facilitates with easy web publishing by filtering the content and allowing integrations to get data from database and export clean looking PDF file ready to deliver to the client.

What is your favorite aspect of this product?

It is a very beneficial software for assigning and tracking the projects progress just like spreadsheet with some added and flexible features. One of the more highlighted features includes reminder notification which keeps your team working on schedule.

What do you dislike most about this product?

It allows a smaller number of documents to be uploaded per ticket rest has to be uploaded manually. And access of file can’t be given to any individual without providing access to the whole team. Other than that, no free versions are available and the costs of its basic package is very high.

What recommendations would you give to someone considering this product?

This platform is not just a task or productivity app but its a whole new opportunity to connect with others and expand your organization by achieving even more. It allows you to communicate, manage and report to work in real time which automates the workflow and create new processes at scale.

Pros

  • Continually Improving Product
  • Efficient Service
  • Respectful
  • Generous Negotitation

Kinley G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A quick tool with a range of Solutions

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

I like how SmartSheets moves employees away beyond solitary Excel files and into a setting where they retain control while sharing a single copy of any report they make. There will be no more numerous copies of the very same spreadsheet shared by various persons. I like how normal users can generate extremely nice reports and that it was all on the web, so there is no need for servers.

What is your favorite aspect of this product?

Our intermediate and upper-grade executives may build visually appealing reporting and monitoring materials. They can use SmartSheets to provide their whole team access to whatever they wish to share, and usage has increased dramatically. It helps make it lot simpler to measure KPIs that were not in our ERP, and most of all, this can be handled by managers who understand their info and info needs.

What do you dislike most about this product?

My only criticism of SmartSheets would be that I wish it could link to the records found on our SQL server. The present system only allows for native filling by copy / paste, which would be more tough to keep track with as compared to dynamic or recurring data plan.

What recommendations would you give to someone considering this product?

Employees will be required to utilize Excel, which may cause a slew of issues, most notably the existence of reports or computations that individuals are unaware of, although with SmartSheet, the whole department could observe what was happening and remark if anything is inaccurate. I welcome any tool that allows for a unified version of the information as well as the sharing of findings; SmartSheet enables all this.

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

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