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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

RAJAT J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use and scalable solution

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

cloud capability

What is your favorite aspect of this product?

audit log and user changes

What do you dislike most about this product?

bit costly

What recommendations would you give to someone considering this product?

consider open source solutions

Pros

  • Enables Productivity
  • Security Protects
  • Performance Enhancing
  • Trustworthy

Ann M. F.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Creative Project Management Team's Favorite

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Our creative team prefers Smartsheet over other project management tools or applications as it's a cleaner look and easier to learn and navigate. They also like being able to see various views depending on need, team and project

What is your favorite aspect of this product?

It is easy to learn and teach coworkers how to create and use

What do you dislike most about this product?

I don't know that we've ever been able to contact someone for support. It's also challenging to find support or training documentation

What recommendations would you give to someone considering this product?

If you are looking for an easy to learn project management tool with various views including a visual and calendar view, this should be your top choice!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service

Mark A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great capacity for project management!!!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Easy to use and helpful.

What is your favorite aspect of this product?

The powerful idea of SmartSheet is what I appreciate best about it. At the point when I initially began utilizing it, it was a rendition in my brain's Excel cloud. As how I might interpret my foundation has developed, I've come to see the value by they way you can do as such a lot more perceptions, designs, and expert things with it. SmartSheet's most useful element is its simple UI, which makes it an incredible authoritative device. It was basic and speedy for a considerable length of time from across the group to submit. We have far off colleagues, and it was easy to team up on an information sheet.

What do you dislike most about this product?

I try to avoid the way that there are no highlights for record troubles. Assuming there was an element for that, it wasn't effectively open. It would be advantageous to incorporate a page with examples for the different characteristics. I would have additionally invited a client assistance line. It's difficult to get somebody to get the telephone. What I find troublesome is frequently considering others. A considerable lot of my associates have observed it trying to chip away at SmartSheet attributable to an assortment of issues, including repugnance for change, newness to innovation, and anxiety toward disappointment.

What recommendations would you give to someone considering this product?

This is the application to utilize assuming you need a unique undertaking the board arrangement that is cloud-based and permits you to easily connect with a few people. I would suggest investing some energy getting more familiar with every one of the highlights accessible. This program has a ton of undiscovered capacity and can accept it to the extent that you need, and it likewise incorporates actually with different applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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