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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Garrett D.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Very unorganized file management

Likeliness to Recommend

6 /10

What differentiates Smartsheet from other similar products?

Live updates to project pages/data entry allows for working remotely

What is your favorite aspect of this product?

Reliability and security

What do you dislike most about this product?

Uploading and locating files in smartsheet is the biggest pain I’ve dealt with. It is so unorganized and trying to find one document on a page that at times has hundreds uploaded is near impossible. The whole file integration system needs to be reworked in my opinion.

What recommendations would you give to someone considering this product?

Would recommend another product in all honesty.

Pros

  • Reliable
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Wastes Time

Frank L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

With Smartsheet, working as a team is a breeze

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is helpful to utilize Smartsheet because it offers a one-stop shop for the creation of comprehensive timetables for project activities, related expenses, and a knowledge of activity interdependencies. Smarsheet makes it simple for the members of my financial team to get reports and produce additional types of data.

What is your favorite aspect of this product?

I am able to achieve communication amongst cross-functional teams and also develop a single source of truth for all of the information and timeframes pertaining to projects thanks to Smartsheet. Because it is simple for me to access, grant access to, and edit Smartsheet, I am able to have other members of my team directly submit updates.

What do you dislike most about this product?

One of the drawbacks of using Smartsheet is that it can be difficult to establish interdependencies across projects and to differentiate between a single action and a cascade of activities that are dependent on one another. This can lead to confusion.

What recommendations would you give to someone considering this product?

A fantastic program that makes it possible to organize and keep track of the work done in groups. User-friendly, with clear examples provided for each sub-option. The whole crew had little trouble adjusting to the new circumstances. Price that is both low and competitive. It is quite simple to initiate the creation of new assignments.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Effective Service

Maite M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Organizing work with Smartsheet

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It really has many similarities with other software, but Smartsheet offers a simple and easy-to-use interface which greatly simplifies work and it feels very intuitive to use, with many interactive tools that I feel unique to the software, and it's very useful when it comes to customizing and configuring everything to suit our business requirements.

What is your favorite aspect of this product?

Smartsheet is my friend tool to organize all my pending work, it is a great manager with multiple tools that I love to use, one of them is the calendar, it is just what I need to visualize my short and long term tasks, creation of subtasks for go evaluating what I have to do and creation of really effective reports to evaluate the progress and work progress. I can manage assignments, where we visualize the tasks that correspond to each person and thus have a progressive workflow, we evaluate different aspects, risk management, projects and planning. The configuration is fully customizable, it is possible to adapt aspects to our comfort.

What do you dislike most about this product?

Until now, the only detail that I do not like very much is that the calendar is really very useful, however, I have not been able to configure the calendar by tasks but by projects, this does not allow me to see in greater detail each thing to do unless I go in to check.

What recommendations would you give to someone considering this product?

It is essential for me to have all my work in order, keeping each project up to date and achieving commercial progress is undoubtedly a success. I recommend the use of Smartsheet and achieve all the improvements that I have achieved, greater work productivity, better labor management and more professional scope in all my actions.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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