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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

83

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Wes S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Intuitive with some limitations

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

integration and multiple modules

What is your favorite aspect of this product?

Intuitive which increases adoption across teams, and vastly improves information sharing. Had a huge impact on reducing administration time across our teams.

What do you dislike most about this product?

Some limitations which can sometimes be worked around, other times it halts progress.

What recommendations would you give to someone considering this product?

Identify clear ownership within your business, and consider information sharing across teams to reduce duplication.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jill M.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Giants Goals Teams Platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is simple to use . Accommodate many entries. Flexible and secure.

What is your favorite aspect of this product?

Team is able to share ideas and techniques as project goes ahead.

What do you dislike most about this product?

So far it has never disappointed us since we applied it.

What recommendations would you give to someone considering this product?

To work smart and achieve big goals use Smartsheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jessi S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

It is an easy software for project management

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a strong spreadsheet that enables us to trace multiple different tasks. It’s easy to learn and perceive the basics of using its options. It can simply manage all workflow automation and is simple to make or assign tasks below the workflow. Smartsheet comes with nice features that are real-time collaboration, visualization, text alignment and so on The workflow automation feature saves our team time in managing appointed tasks and helps to reduce human error.

What is your favorite aspect of this product?

You’ll quickly start putting together projects by using Smartsheet since it’s straightforward to use and helps you to induce started right away. It’s currently quite easy for me to stay tabs on all the moving parts of any current project as well as the personnel who are engaged in it. This makes it a lot easier for me to keep track of everything and make sure that most are doing their allotted tasks. A range of permission levels has been allotted to the document to stop unauthorized users from creating modifications to it.

What do you dislike most about this product?

Nothing so far, everything appearance straight forward. Need to visualize additional six sigma and lean management features. Also, customizable notifications to alert once reaching project hours.

What recommendations would you give to someone considering this product?

I started using Smarthseet recently as a project manager and it was easy to learn and begin making projects. I prefer the excel like functionality, which makes it all look more familiar and simple to use. I can currently simply track different segments of every ongoing project. Suggested by me.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Caring

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