Smartsheet Customer Reviews 2024

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Saqib C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A powerful tool for work automation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

One of Smartsheet’s biggest strengths is its flexibility. It’s like a combination of a spreadsheet and a project management tool, which makes it adaptable to various types of projects. You can create anything from simple task trackers to complex project plans with dependencies, timelines, and automated workflows.

What is your favorite aspect of this product?

Smartsheet is easy to use and has great features that allow project teams to share project status acorss stakeholders. From dashboards to built in automation/workflows, Smartsheet makes it easy to collect and disseminate project updates with team members.

What do you dislike most about this product?

Smartsheet isn't the cheapest option, especially when you compare it to some of its competitors. While I appreciate the features and flexibility, the pricing can add up if you're a small team or if you're only using it for basic project management needs. If you're a larger organization, the cost might be more justifiable due to the wide range of features, but for smaller teams or simpler projects, it may feel like you’re paying for more than you need.

What recommendations would you give to someone considering this product?

Recommended tool for all type of users for managing work with automations.

Pros

Enables Productivity
Helps Innovate
Trustworthy
Unique Features

Basit L.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

future to excel-smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

smartsheet collaborates in a way that things go seamless, many collaborations are being done at the same time without extra efforts being put.

What is your favorite aspect of this product?

it is user-friendly, cost effective and well structured product where multiple collaborations takes place easily.

What do you dislike most about this product?

nothing to be disliked in this product.

What recommendations would you give to someone considering this product?

purchase it with eyes closed.

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Abdullah D.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Help Streamline projects and increase productivity

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

What I have found as the most useful tool in Smartsheet is that the project management tools are extremely user-friendly. Also, the flexibility -whether managing small tasks or complex projects, Smartsheet's customizable workflows, real-time collaboration, and seamless integrations make it easy to tailor to any team's needs. The advanced reporting and dashboard capabilities provide valuable insights, and the platform scales effortlessly as projects grow. Overall, Smartsheet has been great! It boosts efficiency and enhances team communication, making it an indispensable tool for managing projects and driving productivity.

What is your favorite aspect of this product?

Smartsheet has made automating our teams day-to-day manual processes easy!

What do you dislike most about this product?

There is a bit of a learning curve with SmartSheet - it took me a minute to get used to it and getting to use it everyday. Though, SmartSheet is always there to help. Anytime I've ever had a question I can either ask SS directly or go onto the many forums where the question is likely to have been asked already.

What recommendations would you give to someone considering this product?

Smarsheet is very powerful project and task management tool. It helps streamlines processes and make business operations flow smooth and hassle free.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

How We Deliver

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Saqib C.

A powerful tool for work automation

Likeliness to Recommend

Pros

Basit L.

future to excel-smartsheet

Likeliness to Recommend

Pros

Abdullah D.

Help Streamline projects and increase productivity

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support