Smartsheet Customer Reviews 2026 | Project Management

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Smartsheet

Composite Score

8.8 /10

CX Score

9.0 /10

281 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Contract Negotiation
Conflict Resolution

2026

3 Top Rated Capabilities

2 Top Rated Features

2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

3% Negative

5% Neutral

92% Positive

Pros

Helps Innovate
Enables Productivity
Reliable
Efficient Service

Feature Ratings

Average 83

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Document Management

Reporting

Hierarchical Task Management

Budget Management

Mobile Access

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Portfolio Management - Midmarket

Score 8.8

View Smartsheet in this category (opens in a new tab)

Task Management

Score 8.8

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Enterprise

Score 8.8

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Prem V.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

best work management platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It uses a familiar spreadsheet like interface.

What is your favorite aspect of this product?

It's accessible to users who are familiar with tools like microsoft Excel.

What do you dislike most about this product?

It's complicated for new users.

What recommendations would you give to someone considering this product?

its recommended for organization who are looking for a tool that combines project management.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Gul M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Project Management Spreadsheet-powered

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Due to its user-friendly spreadsheet format, I use Smartsheet for everything from little to large tasks.

What is your favorite aspect of this product?

Automation and alerts help me keep projects on time without frequent manual modifications

What do you dislike most about this product?

Even if it's powerful, additional users and features might make it too expensive for smaller companies.

What recommendations would you give to someone considering this product?

Smartsheet is great for project managers that need more power but still like spreadsheets

Pros

Helps Innovate
Caring
Acts with Integrity
Continually Improving Product

Cons

Commodity Features
Charges for Enhancements

David S.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2026

Ease of Use but Npt Always Functional

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

The ease of use and its fmiliarty for users who come from using excel to manage projects.

What is your favorite aspect of this product?

High level visibilty to project and project notes from a GANTT chart and spreadsheet perspective.

What do you dislike most about this product?

no real defined lane-ways for sdlc progress to see a high level view when reviewing with a team.

What recommendations would you give to someone considering this product?

make sure it fits needs of PM as it may not be detailed enough and if it is being used for product or development or services.

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

How We Deliver

Events

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Midmarket

Task Management

Project Portfolio Management - Enterprise

Smartsheet Reviews

Prem V.

best work management platform

Likeliness to Recommend

Pros

Gul M.

Project Management Spreadsheet-powered

Likeliness to Recommend

Pros

Cons

David S.

Ease of Use but Npt Always Functional

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Document Management

Reporting

Hierarchical Task Management

Budget Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support