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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Ahmed Naveed Zafar ,.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2022

Addictive, but prices are high to manage.

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Accessibility, ease of use & compatibility

What is your favorite aspect of this product?

Accessibility

What do you dislike most about this product?

Requires high internet speed for clouding

What recommendations would you give to someone considering this product?

Due to accessibility, it helps you at emergency times

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Kathryn L.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Project planning and execution has gotten better.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet boasts of the most robust automation tools of any software that I have used. This tools comes with an incredible set of connectors , workflows , and integration options. The availability of the aforementioned , coupled with its drag and drop automation builder, makes the process of setting up automations on Smartsheet to be pretty straightforward .

What is your favorite aspect of this product?

Smartsheet provides options for us to bring new functionalities into its software environment , through add-ons. We've taken advantage of this to add digital asset management and portfolio management capabilities into Smartsheet. Thereby giving rise to improved time tracking and advanced analytical reporting.

What do you dislike most about this product?

Activity logs on Smartsheet is limited , making it time consuming to track important project activity updates. I should highlight the absence of a kanban board feature too , which is as a result of Smartsheet being completely spreadsheet based.

What recommendations would you give to someone considering this product?

The best spreadsheet software for managing projects.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Harry E.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

The tool with versatility and power

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It was easy to set up and start with what started as a project management tool. This has encouraged collaboration, provided a single source of truth for multiple procedures, and made robust reporting simple. Smartsheet provides real-time project planning and management flexibility. It offers a wealth of tools for efficient project management.

What is your favorite aspect of this product?

The ability to add dependents, working and non-working days, and duration are appreciated. The start and finish dates then automatically fill in. I enjoy the ability to pin sheets or go to the most recently accessed to find the one I'm searching for easily, and I love that all of the Smartsheets to which I have access may be sorted into folders for simple retrieval. Additionally, they frequently add new features, which is a great thing.

What do you dislike most about this product?

Links between rows and cells are limited. I frequently run into cell link constraints. The difficulty we have so far had in getting our organization to grow its use is the problem. The software cannot be used without an internet connection. This is a drawback because you won't be able to access your info if your internet connection is lost.

What recommendations would you give to someone considering this product?

My favorite Smartsheet feature has to be the ability to use a combination of late milestone reports, task assignments, and thorough reporting to monitor my team's progress. Combining cross-sheet cell linking, index/matching when necessary, and conditional formatting when necessary is a stroke of genius for reporting. Simply the best equipment for the job. I adore how easily obtainable and adaptable the stuff is.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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