Smartsheet

What differentiates Smartsheet from other similar products?

Smartsheet is user-friendly and centralizes information so that it is available to everyone who require it.

What is your favorite aspect of this product?

Smartsheets's excellent support staff is one of its best features. When I first started working for the firm a year ago, I knew nothing about Smartsheets. However, the staff was more than willing to teach me the ropes and assist me in creating exactly what my company required. The chief executive officer has given me the green light to promote widespread use of Smartsheets as a means of accelerating our initiatives this year.

What do you dislike most about this product?

The inability to programmatically rearrange sheet rows is a major drawback for me.

What recommendations would you give to someone considering this product?

Using a project queue to organize ongoing work has been quite useful for our company. With a form where they may detail their request in detail, attach relevant files if necessary, and send it off, the requester has a lot more control over the process. Then, we may delegate work within our team, track who is doing what, communicate with the requester if necessary, and finally, mark the assignment as finished.

What differentiates Smartsheet from other similar products?

We are excited that the Smartsheet platform has so many tools that act as a direct extension of team collaboration, allowing us to focus entirely on creating reviews and interactive sessions to address each other's work and ultimately create a network. Each participant can give each other advice on it. The other does the highest quality work. When it comes to customer service, Smartsheet allows us to interact during business hours and stay completely online, allowing us to communicate easily with just a stable Internet connection. Overall, it has good technical support and the staff is very knowledgeable about Smartsheet's features.

What is your favorite aspect of this product?

Can be used to cover project operations and therefore, to some extent, project marketing, which is usually handled by marketing agencies. It offers a very large collection of templates for different types of dashboards. Smartsheet allows us to create our own personal level portfolio so that each employee of the project team can present their ideas and resume in an organized manner.

What do you dislike most about this product?

Inability to design and model workflows within the platform sometimes limits our view of the work. Lacks some features seemingly necessary for business process management, such as straight-through process mapping systems.

What recommendations would you give to someone considering this product?

Because it can be used by teams of all sizes, people find Smartsheet suitable for almost any environment that requires teamwork. It is not suitable for certain types of monitoring, for example, in the financial domain or business process scheduling. It is well suited for agile project development. It allows you to create and program your own portal so that our customers can directly access the project. Agile methods and Gantt charts can be used without problems when the classic scorecard approach is fully used.

What differentiates Smartsheet from other similar products?

We use Smartsheet directly for day-to-day administration in our sales operations. Our internal and external marketing partners use Smartsheet as a form entry tool to be able to collect all the necessary information from each customer. It gives us the option to create informative dashboards and above all to show us all the options in terms of closed deals, billing KPIs, business opportunities and products proposed by our potential customers.

What is your favorite aspect of this product?

Smartsheet has allowed us to create powerful and customized dashboards, as well as integrations and data collection through one or several databases integrated to CRM such as Jira or Salesforce through the SaaS product. We have been able to implement comments, reminders, attachments and optimizations all under one interface, as well as being able to create custom forms allowing us to filter content as required.

What do you dislike most about this product?

It does not allow to filter files uploaded in folders, it only allows to do it through attachments between rows and that is somewhat tedious. We need more customization in terms of graphic components that Smartsheet shows us, as well as visual marketing boards and cards. More filters that fluidly and dynamically change all available data are needed.

What recommendations would you give to someone considering this product?

Smartsheet is an ideal software for seeking improvement and order within companies that do not have it through the use of workflows, input through forms and data through dashboards. Smartsheet integrations are done effectively and have no delays with any client.