What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
Shaun R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
Smartsheet improved project cooperation
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has a suite of collaborative features, such as file sharing, alert systems, version control, note keeping, task assignment, and more. With the aforementioned, I can ensure that my entire team is aware of how our projects are developing at all times.
What is your favorite aspect of this product?
When it comes to user friendliness, SmartSheet is in a league of its own. SmartSheet's intuitive design has made it a pleasure to work with from the very first moment. It is really impressive that in SmartSheet we are able to create individualized environments that handle all of our problems with regard to intelligent calendars, forms, and project management overviews, amongst other things.
What do you dislike most about this product?
The primary motivation for our use of Smartsheet thus far has been the requirement for efficient project management. This has necessitated the incorporation of automated procedures into our workflow and the acceleration of both project completion and collaboration.
What recommendations would you give to someone considering this product?
My team has trouble relying solely on Smartsheet to manage all kinds of projects because it does not enable hybrid project management approaches.
Pros
- Reliable
- Security Protects
- Helps Innovate
- Continually Improving Product
Timothy H.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
Good work requires strategic organization
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
By providing a variety of visual formats, my team and I can each access the data in a fashion that best suits our individual needs. It's convenient that several people can edit the document simultaneously. A central location for all shared files is essential.
What is your favorite aspect of this product?
Smartsheet has been important in resolving workflow challenges and ensuring that everyone is pulling their weight. Prioritizing our work is another great way to ensure we don't stray off track. It has really improved my ability to present several reports to my bosses and coworkers, and has made my contributions to weekly meetings look great.
What do you dislike most about this product?
It would be helpful if the download wasn't limited to a single zip file. Another thing that bothers me is that they altered how we gain access and now want a much higher price tag before we can utilize it for our intended purposes. Even so, I believe that, for our purposes, it is well worth the investment.
What recommendations would you give to someone considering this product?
It hasn't changed much in terms of how we put it to use, but we are excited to look into how Smartsheet and Salesforce may be integrated to save time and effort. It would be fantastic if there were a single, safe area to record and share data.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Security Protects
Ken J.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jan 2023
Smartsheet: Great product for task management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet includes pre-built templates for common use cases that helps to streamline work processes. Smartsheet integrates well with other known tools such as google drive.
What is your favorite aspect of this product?
Smartsheet performs task management well by allowing teams to create ,assign and also track tasks in a shared workspace.
What do you dislike most about this product?
It has limited customization options for non-techbical users.
What recommendations would you give to someone considering this product?
One needs to consider whether Smartsheet integrates well with other tools in their organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
