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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Sam C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Smartsheet helps in project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

This software was recommended to us by a partner company, and after testing it, we saw that it contained a wealth of features that helped to foster departmental autonomy and self-management, thereby resolving several pressing issues and making for a more pleasant and secure workplace overall.

What is your favorite aspect of this product?

Smartsheet has many tools for managing projects and analyzing data. Our organization's productivity has increased due to this platform's ease of use, allowing us to devote more time and resources to other initiatives. With Smartsheet, team members can collaborate in real-time by providing feedback, assigning tasks, and establishing due dates. Compared to other platforms we tried, which took too long to resolve issues while waiting for support, it has excellent support because they answered all our requests for inconveniences we encountered while adapting to it.

What do you dislike most about this product?

To sum up my experience with the Smartsheet platform, it has a reasonably steep learning curve, which is to be expected given the wide range of project management tools it offers. These tools ultimately streamline and accelerate an organization's internal processes, but only after extensive training has been completed.

What recommendations would you give to someone considering this product?

This platform allows us to efficiently organize and track our data, which in turn leads to a better effectiveness when it comes to decision making. We end up having many benefits when we learn to use each tool that Smartsheet offers us in the right way. There is no doubt that each member of our team is now significantly more productive than they were before.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Vijay A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Best way to Track timelines for Project Management

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Flow of claasical timelines along wjth Gantt view

What is your favorite aspect of this product?

Scheduling and tracking tasks

What do you dislike most about this product?

Shortcuts of Excel like Ctrl+D don't work here

What recommendations would you give to someone considering this product?

Use Smartsheets for handling team and tracking timelines. Reminders on due dates gives you sufficient time to act

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Respectful

Chris D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Effective teamwork tool with an intuitive UI

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Work together effortlessly with an intuitive UI. When there are several people involved in a specification, the smartsheet is an ideal central location for all of the relevant information. The software's user interface was so well thought out that I had no trouble picking it up and running.

What is your favorite aspect of this product?

Because much of our work is still done remotely and coordinated online post-COVID, having access to similar sheets and information, generating reports for one another, and staying current on work progress and needs has been invaluable.

What do you dislike most about this product?

Although it's highly adaptable, it might be time-consuming to set up the many sheets required to generate sufficient data for effective use of the available reports and workspaces. It is really comprehensive, and the degree of simplicity you experience depends on the level of effort you put into it.

What recommendations would you give to someone considering this product?

It can be used for a variety of purposes. It's easier to use than a spreadsheet, but it still includes all the features you'd expect, plus you can tailor it to your exact specifications with filters and automation.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

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