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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Theresa A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Perfect management to handle multiple tasks

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet does offer us to work at the same time on multiple platforms because I can understand it multiple features and also its features bit complex to use. The only issue I normally is the issue of network, when the connection is not strong this software tends to hide some functionalities.

What is your favorite aspect of this product?

Smartsheet tool also provides a very nice mobile platform and applications to work while traveling, we use the professional paid version to cover all the features we need and we are no longer available in the free version. We can easily work on several large construction projects and the collaboration function has helped our productivity.

What do you dislike most about this product?

I dislike about this software is that there are so many limitations when it comes to building out metrics, sheets, and reports because it is difficult to manage to its all functions and features. Smartsheet is great software for project management, but it is a little expensive. This price sometimes becomes the deal breaker for this software.

What recommendations would you give to someone considering this product?

Smartsheet is the most complete software for a professional worker. It has many option template which they will fit your need to each template. Smartsheet software is very easy to learn and the use of resources offers a lot of features in one place to collaborate between multiple groups. I strongly recommend this product to companies, large and small business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Devibala S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Great application to manage projects !

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Comparing to the other rival application for Smartsheet , It find this product very cost effective.

What is your favorite aspect of this product?

The gantt view that can be built using smart sheet is very efficient and easy to track the timeline of the project work .

What do you dislike most about this product?

The activity log of the application is difficult to be get from the API . The API seem to be difficult to understand and get data out of it .

What recommendations would you give to someone considering this product?

Best collaborative tool required for any project to plan and execute to success.

Pros

  • Helps Innovate
  • Unique Features
  • Acts with Integrity
  • Client's Interest First

Cons

  • Less Performance Enhancing

Malcom Y.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great PM software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a great user interface. IT is easy to track projects progress

What is your favorite aspect of this product?

Great User Interface

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Great product to use

Pros

  • Unique Features
  • Client's Interest First
  • Friendly Negotiation
  • Helps Innovate

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