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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Amr E.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

The Ultimate Project Collaboration Solution

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its flexibility, collaboration, scalability, reporting, integrations, and user-friendly design. It's customizable for different industries, enables real-time collaboration, suits small and large teams, offers powerful reporting, integrates with popular tools, and is easy to use.

What is your favorite aspect of this product?

Smartsheet is an excellent project management tool that adapts to your needs. Its flexibility in accommodating various project management needs, work styles, and industries is widely praised. Smartsheet can help you customize workflows, collaborate with your team, and track progress in a way that suits your unique requirements, whether working on a complex project with different stakeholders or managing a simple task list.

What do you dislike most about this product?

Inviting new collaborators and editors to an existing Smartsheet can be challenging, mainly when permissions are not properly disseminated.

What recommendations would you give to someone considering this product?

Based on my experience with Smartsheet, I highly recommend it to anyone considering a project management tool. Its flexibility and adaptability are second to none, allowing you to customize workflows and collaborate with your team to suit your unique needs. Additionally, the ability to track progress in real-time and adjust as needed makes it a valuable tool for any project manager. While there may be a learning curve when using Smartsheet, the benefits are well worth the effort.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amr E.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Streamlined Project Management and Collaboration

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet is great for managing projects. It's easy to organize and track tasks with its spreadsheet-like interface. It also has a collaborative work environment, which is helpful for communication among team members. The automation and integration capabilities save time and increase productivity. Smartsheet is suitable for organizations of all sizes, and its mobile accessibility allows for flexibility and productivity. Overall, it's a good choice for a versatile project management solution.

What is your favorite aspect of this product?

I find it helpful to have a project management solution that allows for dynamic spreadsheets and automation of repetitive tasks. Real-time collaboration with team members is also important for effective communication and productivity. Overall, having these capabilities in a project management tool can greatly increase efficiency and organization.

What do you dislike most about this product?

When choosing project management tools, cost is crucial for small teams or limited budgets. Find a tool that suits your needs and doesn't charge for unnecessary features. Smartsheet's pricing may seem high compared to other options, with some features only in higher-priced plans.

What recommendations would you give to someone considering this product?

If you are thinking about using SmartSheet, I would highly recommend taking the time to evaluate your team's needs and budget to determine if it's the right fit for your project management needs. SmartSheet offers a variety of plans with varying features and price points, so it's important to do your research and compare it to other options to ensure you are getting the best value for your investment. Overall, SmartSheet is a reliable and efficient tool that can greatly improve your team's collaboration and productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Prakash R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Powerful & versatile tool for project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is great for taking control of multi-phase projects. The ability to share the content and editing capabilities is what make the product shine. From Gantt charts to seeing schedules at a glance, Smartsheet allows for multiple users to collaborate on each step of the project lifespan.

What is your favorite aspect of this product?

1. Smooth team collaboration - It is really easy to distribute and assign tasks as per the available bandwidth. 2. Realtime update and project tracking - Team collaborators can easily update their status in real-time and see others' status as well. 3. Dynamic dashboards - The dashboard is the most used feature in our company. Smartsheet lets us translate complex-looking data into graphs and charts, which are very comfortable and easy to view and analyze. 4. Functions and formulas - Although there are limited sets of functions and formulas. However, we can create our own logic and apply formulas as required.

What do you dislike most about this product?

It strikes us that being such a highly profitable tool, it does not have a customer service on par with the quality of the software, however few things can be limited since the tool works quite well and is one of the main guides of the production processes that we perform in our company.

What recommendations would you give to someone considering this product?

Improve customer service

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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